1566 - Human Resources Support Specialist (Customer Service Specialist)

Overall Job Objective

Position Description

This position is in the Human Resources Department.

Salary Grade: 35

Provides technical support to a Human Resources program or programs within the centralized Human Resources Department.

Duties/Responsibilities

(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)

Greets employees and the public, answering their program general questions or directing them to the appropriate area;
Screens telephone calls and answers questions related to specific program/programs or refers caller/inquirer to other staff as appropriate;
Maintains schedules for training and orientation, employee participation in program activities or other program specific scheduling requirements;
Compiles, enters and updates data in specialized databases and spreadsheets;
Receives and reviews client submitted paperwork, forms, applications and supporting documentation for accuracy and completeness;
Assists other Human Resource staff with testing employees/applicants or setting up classrooms for new employment orientation;
Prepares memos and letters using templates and mailing lists;
Conducts employee outreach for program specific activities by making telephone calls to employees to distribute or gather information;
Creates and distributes program-specific flyers and bulletins;
Distributes/routes incoming and outgoing mail;
Updates and maintains bulletin boards with program-specific material;
Copies, distributes and files documents related to specific program or programs;
Maintains and files documents in employee files including the Official Personnel File, benefits files, medical files, application files and other Human Resource-related files;
Maintains required security and confidentiality of all information encountered or created during the course of business;
Prepares files for archiving using pre-determined records retention and disposition schedule;
Verifies eligibility and issues employee ID badges;
Receives and responds to employment verification requests;
Coordinates, tracks and conducts the sale of bus passes and concession tickets to eligible employees accepting credit card, checks and cash as payment;
Performs cashier functions, verifying opening and closing balances, reconciling cash, checks and credit card payments to the register tape and balancing ticket sales to appropriate sales logs;
Assists other staff by faxing, copying and filing program specific documents.

KNOWLEDGE & SKILLS:

Knowledge of:

• human resources office practices and procedures;
• departmental programs and procedures, including county personnel policies/procedures and Merit System Rules;
• principles and practices of customer service;
• business English and basic math calculations;
• filing processes and procedures;
• basic principles of cashiering;
• word processing techniques.

Skill in:

• preparing and editing various documents;
• communicating effectively;
• dealing with people in stressful situations;
• reviewing documents submitted for accuracy and completeness;
• filing documents quickly and accurately;
• maintaining an accurate cash drawer;
• conducting basic research, compiling data and preparing reports;
• using word processors and microcomputer systems;
• maintaining specialized manual and automated file systems.

Minimum Qualifications

(1) Two years of experience performing general office clerical or personnel/human resources clerical or paraprofessional support activities.
(Relevant education from an accredited college, university or vocational/technical school, which may include course work in personnel or human resources, may substitute for experience.

(2) One year of experience with Pima County in either a clerical or paraprofessional administrative classification.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

1. Two (2) years experience performing receptionist and/or customer service duties in an office setting.
2. Two (2) years experience working with MS Word, Excel and Outlook.
3. Two (2) years experience performing data entry into a specialized database.

Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Supplemental Information

Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant's suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services' review and approval of the candidate's driving record.

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.