2024 Summer Internship - Loss Mitigation (On-site Greenville, SC)

Who we are

Shellpoint Mortgage Servicing (SMS) is one of Americas top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Primary Function:

Our University Internship Program begins June 2024 and is 8 weeks long. The program provides qualified students the opportunity for professional development by building relationships, gaining corporate experience, learning about our industry, and preparing students with the experience needed to have a rewarding career at our organization. The ideal candidate can see the big picture in any situation, has an entrepreneurial and process improvement mindset and can handle any situation with composure and empathy. Were looking for assertive, well-spoken, and compassionate students who are dependable, service-minded, and results-oriented.

The Loss Mitigation Intern will build a foundation and understanding on the processes associated with the first stages of default administration including, but not limited to backend processing, quality control, modification booking, underwriting review, second look at denials, pre-sale/pre-referral review, modification document prep, client settlement, and real time adherence monitoring.

Primary Responsibilities

• Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience

• Performs business analyses and provides recommendations to leadership for business and process changes

• Receives training and performs duties in several functions in order to become familiar with line and staff functions, management viewpoints, company policies, and best practices

• Observes experienced team members to acquire knowledge of methods, procedures, and standards required for performance of departmental duties

• Will be required to attend company sponsored training classes, activities, and events

• Build relationships with employees and colleagues

Education and Experience Requirements

• Currently pursuing a four-year college degree with a scheduled graduation date between Fall 2024 and Fall of 2025.

• Degree in Finance, Accounting, Business Administration, or a similar discipline preferred.

Knowledge, Skill and Ability Requirements

• Highly developed organizational and project/time-management skills with an ability to manage multiple priorities and meet multiple deadlines

• Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.

• Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership.

• Excellent written and verbal communication skills

• Proficiency in quantitative analysis

• Ability to adapt

• Willingness to learn

• An entrepreneurial business mindset

• Strong business communication skills with an ability to work well in a collaborative environment

• Strong attention to detail and an ability to multi-task and work well individually

• Strong skills in Excel and/or Tableau (charts, graphs, pivot tables, formulas, macros etc.)

• Experience with PowerPoint is a plus

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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