4010 - Land Mobile Radio Systems Analyst

Overall Job Objective

Position Description

This position is in the Wireless Integrated Network Department.

OPEN UNTIL FILLED

Salary Grade: 56

Configures, deploys, trouble shoots and maintains public safety radios, radio software, management systems and associated peripherals infrastructure following generally defined procedures and practices for customers of the Pima County Wireless Integrated Network, both internal and external.

Please note: Successful candidates offered employment with Pima County, including current employees who have applied for new positions, are required to provide proof of COVID-19 vaccination prior to their scheduled start date. If you are unable to become fully vaccinated due to a medical disability or religious observance/practice, you must request an accommodation - accommodation forms are located online.

Duties/Responsibilities

(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)

Configures, deploys, trouble shoots and maintains public safety radios, radio software, management systems and associated peripherals infrastructure;

Participates in the daily operations of the PCWIN Land Mobile Radio (LMR) systems;

Answers user inquiries regarding radio operations or hardware operation to resolve problems;

Troubleshoots and resolves complicated issues within the customer radios and affiliated software and hardware environment;

Configures custom servers and software that are used to troubleshoot and program radios;

Uses network management tools to monitor performance and ensures proper operation of the PCWIN system;

Installs and configures mobile radios in a variety of vehicles, including firetrucks, ambulances, and police vehicles;

Maintains records of daily work order and workflow transactions, problems and remedial actions taken using MCM Technologies CommSHOP Asset Management and Workorder software;

Manages databases utilizing Microsoft SQL including adding, deleting, and modifying records as well as assisting the vendor with database upgrades and configurations;

Reads and interprets technical manuals, confers with users, and conducts Motorola Radio Service Software (MRSS) computer diagnostics to investigate and resolve problems or to provide technical assistance and support;

Refers tickets to LMR Systems Analyst Senior staff that require advance troubleshooting and root-cause analysis;

Prepares training material and trains users in the proper use of radio hardware or software;

Confers with staff, users, and management to establish requirements for new systems or modifications;

Provides liaison and coordination of communications activities with county departments, other government and private agencies and contractors;

Identifies user equipment requirements, equipment installation location, coordinates construction, and monitors the project changes, costs and payments;

Identifies and investigates operational and procedural problems, analyzes data and recommends corrective actions to management and staff;

Manages facility and field inventory of buildings, towers, cabling, generators, radio and network equipment and parts at multiple radio and dispatch sites;

Reviews and evaluates facility telecommunication plans, equipment specifications and performance requirements;

Makes recommendations for telecommunication equipment specifications, cost and equipment purchases;

Prepares documentation and updates manuals, procedure requirements and equipment operations;

Verifies and processes documents, maintains records, prepares memos, letters and other written communications;

May climb elevated platforms and radio towers to adjust, troubleshoot, repair and/or maintain a variety of equipment.

KNOWLEDGE & SKILLS:

Knowledge of:

• wireless communications equipment such as fixed, portable and mobile radio devices, dispatch console equipment, as well as related radio system and remote site control equipment;
• knowledge of FCC rules, regulations and technical standards, IP networking and microwave technologies;
• best general practices for providing customer service;
• Federal Communications Commission (FCC) regulations pertaining to telecommunications systems;
• application of automated information systems including computer-aided drafting equipment and graphic interface software;
• principles and techniques of project management;
• principles and techniques of developing cost estimates.

Skill in:

• independent thinking and troubleshooting of complex issues in a Public Safety Land Mobile Radio environment;
• desktop or other operating systems and affiliated software components, services, protocols and technologies;
• written, verbal, and interpersonal communications;
• use of Learning Management Systems;
• analyzing and documenting complex radio issues;
• working independently and as a team member;
• planning, organizing and coordinating technical installation and operations of telecommunication systems;
• coordinating and supervising assigned land mobile radio related projects;
• developing telecommunication technical specifications and written communications;
• reviewing and evaluating telecommunication operation procedures, personnel and equipment performance;
• establish and maintaining effecctive working relationships.

Minimum Qualifications

EITHER

(1) An Associates degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field as determined by the appointing authority at the time of recruitment.

(Relevant work experience and/or education from an accredited college or university or technical school may be substituted.)

OR

(2) Two years of experience working in a radio shop that supports a medium to large enterprise radio communications system.

Qualifying education and experience must be clearly documented in the "Education" and Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

1. Experience troubleshooting complex radio issues.
2. Experience working with electronic equipment.
3. Experience working in a team environment.
4. Experience using Microsoft Office Outlook, Excel and Word.
5. Experience providing excellent customer service.

Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/score against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidates from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information

Licenses and Certificates: All positions require an Electronic Technicians Association General Communications Technician - Level 1 (ETA GCT 1) certification or the ability to obtain the certification within 24 months of appointment. Some positions may be required to successfully complete an industry recognized tower climbing safety and rescue course. Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicants suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services review and approval of the candidates driving record.

Special Notice Items: Some positions will be required to work rotating shifts which includes days, evenings, nights, weekends and holidays. Some positions may require satisfactory completion of a personal background investigation, polygraph examination and/or pre/post-appointment drug-testing by law enforcement agencies due to need for access to law enforcement, corrections or court facilities, property and associated confidential and sensitive information, documents, communications, and databases. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.

Physical/Sensory Requirements: Must be able to lift 50 pounds. Some positions require lifting equipment, climbing, working on towers, elevated or below grade platforms. All positions require the ability to identify industry standard color-coding of electrical wiring and components. Additional physical and sensory abilities will be determined by the position. Successful candidates offered employment with Pima County, including current employees who have applied for new positions, are required to provide proof of COVID-19 vaccination prior to their scheduled start date. If you are unable to become fully vaccinated due to a medical disability or religious observance/practice, you must request an accommodation - accommodation forms are located online.