5514 - Community and Workforce Coordinator (Adult Services)

Overall Job Objective

Position Description

Salary Grade: 11

Pay Range
Hiring Range: $52,251 - $62,701 Annually
Full Range: $52,251 - $73,151 Annually

Salary offers are based on the candidate's experience and internal equity with other employees within the same job classification.

Elevate your career and make a meaningful impact by joining the vibrant Pima County One-Stop Adult Workforce Team as our inspiring Supervisor/Coach! We're on the lookout for an enthusiastic individual who thrives on coaching and mentoring. This position is for someone ready to lead a dynamic team of dedicated workforce professionals.

Our ideal candidate is passionate and dedicated to nurturing talent and providing clear strategic direction to foster both personal and professional growth. With a proven track record of coaching and guiding individual team members, you'll play a pivotal role in building and maintaining a high-performing team of approximately 10 workforce professionals.

Here, we believe in accountability with heart and urgency. Your role will involve employing coaching methods to ensure the highest level of service to the public, emphasizing empathy and dedication. Key responsibilities include team development, innovative training approaches, setting performance goals, proactive monitoring, and conducting performance evaluations. Exceptional written and verbal communication skills, coupled with high emotional intelligence, are essential for success in this role.

Bring your strong interpersonal skills to the forefront as you cultivate a positive and high-performing team environment. Your ability to align the teams professional development activities with the programs organizational strategic plan will be crucial. This position requires the ability to develop innovative strategies to grow and maintain a dynamic, flexible workforce.

As our Supervisor/Coach, you'll need a solid understanding of case management, strong documentation, and record-keeping skills. Managing a team in a grant-based environment, your responsibilities will extend to regular program reporting and audits. Collaborating seamlessly with the division manager is integral to implementing strategic initiatives and ensuring the ongoing success of our workforce system.

Join us in this exciting journey where your passion for coaching, dedication to growth, and innovative mindset will shape the future of our workforce team. If you're ready to make a difference and lead with enthusiasm, apply now! Duties/Responsibilities

(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)

Plans, organizes, coordinates, monitors, participates in, and evaluates unit level activities associated with a specialized workforce-related program or programs;

Supervises, trains and evaluates professional staff, support personnel and volunteers assigned to the unit;

Coordinates contractor personnel assigned to unit function;

Establishes and maintains collaborative links with agencies, training institutions, and/or employers to provide opportunities to job-seekers;

Schedules unit activities and coordinates schedules with other department units and outside agencies;

Develops and facilitates seminars, workshops, and classes to teach workforce related soft skills and basic skills to youth and adults;

Plans and develops new training programs reflective of the local job market;

Develops specialized workshops to meet the needs of specific workforces;

Administers standardized career assessments;

Conducts meetings to disseminate information, address issues, resolve problems and discuss program goals and objectives;

Analyzes data and prepares program activity reports and statistical materials for management review;

Assists in the development and review of program goals and objectives.

KNOWLEDGE & SKILLS:

Knowledge of:

• career and academic counseling techniques;
• qualifications generally associated with a wide variety of jobs found in the community;
• issues pertinent to the needs of dislocated workers, youth, or job seekers with barriers to employment;
• programs offered by local educational and training institutions;
• resume writing, job search and interviewing techniques;
• principles of youth learning theory and classroom teaching techniques;
• applicable rules, regulations, contract provisions and eligibility requirements of federal, state, and local Workforce programs and various social service support agencies;
• interviewing techniques;
• local, state and national labor markets;
• standardized career test administration and interpretation;
• crisis intervention techniques;
• community service programs and social service agencies and resources;
• principles and practices of effective supervision;
• curriculum development.

Skill in:

• communicating effectively, both orally and in writing;
• establishing and maintaining effective working relationships with others;
• counseling clients regarding employment and academic issues;
• administering career assessments and interpreting results;
• analyzing situations and using sound judgment to make decisions, draw conclusions and determine appropriate course of action;
• counseling clients in crisis situations;
• observing and identifying psychological symptoms requiring professional mental health intervention;
• supervising, assigning and evaluating the work of professional and/or support staff;
• developing and evaluating program goals and objectives.

Minimum Qualifications

(1) Bachelor's degree from an accredited college or university with a major in counseling and guidance, psychology, public or business administration, social work, human resources or a related field as defined by the appointing authority and four years of professional level experience in career guidance or a related field, including one year of experience leading or overseeing the work of others.

(Additional relevant experience and/or education from an accredited college or university may substitute for the aforementioned education and/or experience.)

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

1. Minimum five (5) years experience coaching/mentoring a team of five (5) or more staff to meet performance objectives.
2. Minimum three (3) years experience with case management records and documentation.
3. Minimum three (3) years working with reporting and record-keeping for auditing purposes.
4. Minimum three (3) years experience using MS Office Suite (Outlook and MS Teams).
5. Experience with/knowledge of working collaboratively with other supervisors and/or managers to meet strategic goals.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information

Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicants suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services review and approval of the candidates driving record.

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.