Job Description
Position Description
OPEN UNTIL FILLED
Salary Grade: 7
Pay Range
Hiring Range: $21.11 - $24.80 Per Hour
Full Range: $21.11 - $28.49 Per Hour
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.
COPY OF HIGH SCHOOL DIPLOMA/GED MUST BE UPLOADED WITH APPLICATION.
This position, located in Ajo, Arizona (120 miles from Tucson, Arizona), receives emergency and non-emergency requests for public safety response, determines priorities, dispatches law enforcement and other emergency units, and monitors response progress and any additional support requirements. This classification is distinguished from Sheriff's 9-1-1 Dispatch Supervisor which has supervisory responsibilities for Communications Section staff. It is distinguished from Sheriff's 9-1-1 Call Taker which does not dispatch or communicate directly with field units via radio or the computer-aided dispatch (CAD) systems.
This division operates 24 hours a day, 365 days per year. As such, employees are required to work varied shifts including nights, weekends, and holidays.
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CritiCall Test: Two-hour standardized test to evaluate multi-tasking and keyboarding skills, and a typing test (passing score is 35 words per minute or above).
***** CritiCall Candidate Practice Test *****
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Oral Board Interview: Take a look at our oral board prep video.
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- Executive Review: The Executive Review Board identifies applicants for hire contingent upon passing a post-offer drug screening, an intense background investigation, and a final review.
(Work assignments may vary depending upon the department's needs and will be communicated to the applicant or incumbent by the supervisor.)
Monitors emergency and general support radio frequencies;
Receives emergency and non-emergency calls, including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems, and CAD systems;
Determines priorities of all calls and dispatches required units and/or agencies;
Receives radio calls from field units;
Transmits messages via radio, telephone, computer, fax, or other communication equipment;
Makes inquiries of various sources to obtain requested information or services by phone or computer automated communication equipment;
Maintains status and location control of all public safety personnel involved in department activities;
Dispatches the assignment of field units and routes them to the scene of emergency situations;
Creates and maintains automated and/or manual records of public safety communications activities;
Uses various computer systems, databases, and mapping applications for data entry and information retrieval;
Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties;
May assist in the provision of on-the-job training for other positions using or serviced by CAD and/or the Communications Section;
May be assigned to train new hire dispatchers and complete and submit progress reports and evaluations on trainees;
May be assigned limited supervisory duties on a temporary basis.
KNOWLEDGE & SKILLS:
Knowledge of:
- public service activities and the organization, policies, and methods of county government;
- the rules and regulations of the Federal Communications Commission covering the operation of radio receivers and transmitters;
- effective verbal communication techniques, particularly for communicating with other parties under stress;
- the proper use and care of radio and telephone equipment;
- basic mathematics and the English language, spelling, and word usage;
- law enforcement terminology and procedures;
- geography of Pima County and locations of towns, cities, and communities, major and minor roadways/highways, and like information.
- observing situations analytically and objectively and recording them clearly and completely;
- reacting quickly and calmly in emergencies;
- communicating clearly and concisely and relaying details accurately;
- establishing and maintaining effective working relationships with the public, department members, and others;
- handling situations firmly, courteously, tactfully, and impartially;
- recalling numerous details and essential information;
- determining priorities;
- the operation of radio, telephone, keyboard, computer terminal, or related communications equipment;
- creating and maintaining manual and automated logs and other records of public safety communications activities;
- reading and interpreting maps to determine locations, jurisdiction boundaries, etc.;
- functional use of current Microsoft Office operating systems.
Ability to:
- sit and/or stand for long periods of time;
- type and/or perform keyboarding and computer interfacing for extensive periods of time to enter, extract, and retrieve data;
- remain calm, think clearly, quickly assess and evaluate situations, organize thoughts, and respond quickly in emergency and stressful situations;
- hear and understand speech and radio transmissions;
- communicate clearly by voice, in person and via a police radio and/or phone, and by other communication systems.
Applicants must possess a high school diploma or General Education Development (GED) certificate.
(Proof must be submitted at the time of application.)
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.
Licenses and Certifications: All positions in this classification require attaining and maintaining access certifications by the Sheriff's Department, state and federal agencies for criminal history databases and associated communications systems. Failure to obtain/maintain such certifications may be grounds for termination.
Special Notice Items: Applicants must successfully complete and pass the pre-employment public safety dispatch skills assessment, which will include a typing and data entry assessment. All positions require satisfactory completion of a personal background investigation to include polygraph and drug testing. Some positions may require bilingual abilities in English and a second language, as determined by the Sheriff's Department.
EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.