Job Description
Job Description
We are looking for client-focused individuals to join our Account Management Team! As an Account Manager, you will be responsible for day-to-day client support activities. This will include managing the resolution status of routine to complex requests related to our clients' benefit plans, setting up new plans, optimizing plan changes, analyzing complex problems, identifying root causes, and assisting with driving practical and creative solutions.
Additionally, you will be required to demonstrate a high level of quality in client service through the execution of accuracy, responsiveness, reliability, and professionalism on every interaction in a fast-paced account management environment. In this Account Manager role, you will also be provided 4 to 5 weeks of intensive training.
Required Qualifications
1+ year of experience in a client/customer service-based environment or in a previous Account Manager role.
1+ year of experience with Microsoft Office Suite, especially Excel, PowerPoint, Word, Outlook, and Web applications.
Preferred Qualifications
3+ years of Account Management, Insurance, Healthcare, Benefits, or related industry experience
Knowledge of Prescription Benefit Management (PBM) industry
Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (AS400 system knowledge is a plus, etc.)
Excellent verbal and written communication skills
Education
Bachelors Degree required
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are looking for client-focused individuals to join our Account Management Team! As an Account Manager, you will be responsible for day-to-day client support activities. This will include managing the resolution status of routine to complex requests related to our clients' benefit plans, setting up new plans, optimizing plan changes, analyzing complex problems, identifying root causes, and assisting with driving practical and creative solutions.
Additionally, you will be required to demonstrate a high level of quality in client service through the execution of accuracy, responsiveness, reliability, and professionalism on every interaction in a fast-paced account management environment. In this Account Manager role, you will also be provided 4 to 5 weeks of intensive training.
Required Qualifications
1+ year of experience in a client/customer service-based environment or in a previous Account Manager role.
1+ year of experience with Microsoft Office Suite, especially Excel, PowerPoint, Word, Outlook, and Web applications.
Preferred Qualifications
3+ years of Account Management, Insurance, Healthcare, Benefits, or related industry experience
Knowledge of Prescription Benefit Management (PBM) industry
Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (AS400 system knowledge is a plus, etc.)
Excellent verbal and written communication skills
Education
Bachelors Degree required
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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