Job Description
Job Description
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.com.
What We Do
Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.
The Account Manager is primarily responsible for providing outline scheduled services to assigned long term care facilities and owning immediate issue resolution in those facilities. This role reports to the Director, Account Management where responsibilities include conducting customer training and driving utilization of key Omnicare programs and services, meeting customer activity quotas and using CRM technology to ensure appropriate customer actions and follow up. You will be successful in this role by providing quality service through collaboration, respectful communication, partnership with those we serve, and anticipation of customer needs in accordance with customer agreements. The Account Manager will have the opportunity to impact our business via customer retention and driving new business.
Responsibilities include:
* Minimizes at risk accounts and resolve customer issues immediately and communicates early warning signs of potential issues
* Conduct customer training to support roll-out of services and in-house programs
* Drive use of service by promoting programs and improve service opportunities
* Meet weekly customer contact activity quotas to ensure customer retention within an assigned territory
* Collaborate with Operations, Sales, Consultant Pharmacists and appropriate corporate functions to meet overall site goals and objective of improving customer experience
* Represent Omnicare by attending trade shows, conferences, and customer or industry related events to build network and market services
* Participate in customer retention activities including, but not limited to, deep dives and calendar calls
* Follow all applicable government regulations including HIPPA, display behavior which exemplifies employee code of conduct guidelines.
**The Account Managers territory includes the Bronx, Queens, Brooklyn, Manhattan, Staten Island and will need to reside in one of these areas.
Required Qualifications
* At least two (2) years of experience in customer-facing positions
* Ability to travel up to 75% of time, including overnights approximately every other week
* Valid drivers license and able to provide proof of insurance, if driving
Preferred Qualifications
* Any customer-facing experience
* Long Term Care or pharmacy operations industry a plus
* Proficient in Microsoft Office to include Word, Excel and PowerPoint. Salesforce experience a plus.
* Ability to function independently, possess flexibility, and the ability to work effectively with internal and external principals.
* Demonstrate excellent time management skills by effectively balancing priorities to managing, planning, and meeting to ensure all deadlines are met.
* Ability to build credible relationships with management teams and business partners.
* Excellent collaboration skills and ability to influence others by offering solutions customized to each customer while ensuring the solutions delivered are of high quality and meet their expectations and needs
Education
* High School Diploma or equivalent
* Bachelor's Degree preferred
Join us helping people on their path to better health! Our organization offers a benefit package including vacation and holiday paid time off, health/dental/vision insurance, work/life balance, employee discounted stock purchase program, 401K, tuition reimbursement, and employee discounts at all CVS stores.
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.com.
What We Do
Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.
The Account Manager is primarily responsible for providing outline scheduled services to assigned long term care facilities and owning immediate issue resolution in those facilities. This role reports to the Director, Account Management where responsibilities include conducting customer training and driving utilization of key Omnicare programs and services, meeting customer activity quotas and using CRM technology to ensure appropriate customer actions and follow up. You will be successful in this role by providing quality service through collaboration, respectful communication, partnership with those we serve, and anticipation of customer needs in accordance with customer agreements. The Account Manager will have the opportunity to impact our business via customer retention and driving new business.
Responsibilities include:
* Minimizes at risk accounts and resolve customer issues immediately and communicates early warning signs of potential issues
* Conduct customer training to support roll-out of services and in-house programs
* Drive use of service by promoting programs and improve service opportunities
* Meet weekly customer contact activity quotas to ensure customer retention within an assigned territory
* Collaborate with Operations, Sales, Consultant Pharmacists and appropriate corporate functions to meet overall site goals and objective of improving customer experience
* Represent Omnicare by attending trade shows, conferences, and customer or industry related events to build network and market services
* Participate in customer retention activities including, but not limited to, deep dives and calendar calls
* Follow all applicable government regulations including HIPPA, display behavior which exemplifies employee code of conduct guidelines.
**The Account Managers territory includes the Bronx, Queens, Brooklyn, Manhattan, Staten Island and will need to reside in one of these areas.
Required Qualifications
* At least two (2) years of experience in customer-facing positions
* Ability to travel up to 75% of time, including overnights approximately every other week
* Valid drivers license and able to provide proof of insurance, if driving
Preferred Qualifications
* Any customer-facing experience
* Long Term Care or pharmacy operations industry a plus
* Proficient in Microsoft Office to include Word, Excel and PowerPoint. Salesforce experience a plus.
* Ability to function independently, possess flexibility, and the ability to work effectively with internal and external principals.
* Demonstrate excellent time management skills by effectively balancing priorities to managing, planning, and meeting to ensure all deadlines are met.
* Ability to build credible relationships with management teams and business partners.
* Excellent collaboration skills and ability to influence others by offering solutions customized to each customer while ensuring the solutions delivered are of high quality and meet their expectations and needs
Education
* High School Diploma or equivalent
* Bachelor's Degree preferred
Join us helping people on their path to better health! Our organization offers a benefit package including vacation and holiday paid time off, health/dental/vision insurance, work/life balance, employee discounted stock purchase program, 401K, tuition reimbursement, and employee discounts at all CVS stores.
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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