Account Manager - Property Management

Looking for an opportunity with a dynamic, fun and goal-oriented company? Were growing quickly and were looking for some not-so-typical talent to join our team.

Progress Residential is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 40,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.

Progress is committed to making the home rental process easy and enjoyable for the 100,000 residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

JOB SUMMARY:

The Account Manager is a member of the Leasing and Property Management team and is responsible for interacting with the resident and serves as a primary liaison between central support and the market office. This includes resident-facing customer service, administrative operations in Salesforce and Yardi, property visits and general support of the market office.

ESSENTIAL FUNCTIONS

• Responsible for maintaining a high degree of customer service and competency level in all resident interactions; phone or email, formal written communication or in person
• Acts as the primary market interface with resident handing daily email and phone correspondence
• Ensures possession assets takes place timely in the event of non-payment
• Reviews and closes service requests to validate charges are allocated appropriately
• Processes all payments received in the physical office and mails to central office
• Assists residents with: Rent Caf, Renters Insurance, Early Terminations, Transfers, and Utilities
• As assigned by the POD, responsible to appear in court on behalf of the company and to process any funds received in the office
• Posts various notices at homes and collects violations signs as needed
• Conducts occupancy checks as needed
• Conducts move-out operations in Yardi
• Manages Salesforce case tasks between central and market office

QUALIFICATIONS

• High School graduate required
• College degree a plus
• At least three years of previous property management experience in either the single family or multi-family rental industry
• Strong organizational and attention to detail skills to manage timely collections of rent, fees and billing information
• Ability to build and maintain positive relationships internally and externally
• Projects confidence in interacting with residents while displaying professional presence always
• Ability to thrive in a dynamic, fast-changing, growth environment
• Honest, ethical and able to maintain confidentiality in a business setting
• Interacts productively in person and through technology with co-workers, team members
• Excellent oral and written communication skills
• Ability to work a flexible schedule which may include evenings and weekends from time to time
• Ability to comfortably navigate new technology and competency in MS Office a must
• Previous use of Yardi Voyager and Salesforce a plus
• Must have a valid Drivers License

What you can expect from us:

Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, its about progress, not perfection.
• We offer competitive compensation, including a performance-based bonus.
• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents supervisor at any time based upon Company need.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.