Loan Servicing Specialist

Want to be a part of a dynamic company and team? We are Looking for Candidates who are sharp, hungry and want to grow to the next level with us! Amerifirst Financial is Looking for you!

$45k-$55K **Pay Commensurate with Experience**

Executive Summary of Position:

To manage the position and flow of our servicing portfolio. Also, to make sure the interim servicing process is properly controlled and administrated.

To act as a conduit between assigned department to the rest of the business by identifying business needs, establishing actionable recommendations, and to coordinate and manage implementation of change across the whole business.

Essential Duties:

• Process first payment letter, first payments and apply to appropriate account in accounting system and servicing system.
• Process MI Monthly, Property Taxes and Insurance payments and apply to appropriate account in accounting system and servicing system.
• Create Payment Histories for borrowers, investors and other departments
• Review and resolve customer inquiries regarding Insurance, Payments, etc.
• Reconcile monthly GL accounts and Bank Statements
• File necessary tax forms i.e. 1098 at the end of each tax year
• Enter necessary journal entries from servicing portfolio into the accounting system
• Process Goodbye Letters
• Communicate with Sub-Servicer and manage their reports
• Work with members of other departments (Closing, Secondary, Production, etc.) to provide support as necessary.
• Help the department manager and other department team members to gather and analyze data for various reports.
• Work on special projects as assigned by department manager.

Other Duties:

• Effectively manage multiple tasks in a fast paced working environment
• Communicates in a positive and professional manner at all times
• Exercise independent judgment and ability to work independently
• Participate in proactive team efforts to achieve departmental and company goals.
• Comply with all safety policies, practices and procedures.
• Report any potential or actual violations of such policies, practices or procedures to Compliance Manager
• Perform other duties as assigned by Management.

Education, Knowledge, Skills, Abilities and Experience:

• High School Diploma or GED is required.
• Experience working for a non-default residential mortgage servicing company in one of the following capacities:
  • Report principal and interest collection activity.
  • Remit funds due to investor/GSE.
  • Resolve reporting and remitting variances.
  • Reconcile custodial accounts.
• Represent AmeriFirst Financial in a positive and professional way in dealing with clients and staff.
• Excellent Customer Service and persistent follow-up and follow through.
• Reasoning ability and problem solving.
• Ability to read and interpret instructions and speak effectively with customers, employees, or vendors.
• Basic computer skill to include electronic mail, word processing, fax, scan, copy, and some spreadsheets. Knowledge of Word and Outlook.

Disclosure:

This job description is not intended to be an all-inclusive representation of all possible duties, responsibilities and/or qualifications. Other duties, responsibilities and/or qualifications may be assigned to this position as the need arises and/or management requires. Understands, accepts and recognizes requirements relating to compliance issues and attends training as is appropriate and relative to their position. Including, but not limited to: The Bank Secrecy Act: Anti-Money Laundering, USA Patriot Act.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.