Accounts Receivable Supervisor

Steward Health Care System LLC ("Steward") is a fully integrated, physician-led national health care services organization committed to providing the highest quality of care in the most cost-efficient manner in the communities where our patients live. Steward - the largest privately held health care company in the U.S. - owns and operates 35 community hospitals across nine states, serves over 1,000 distinct communities and employs approximately 40,000 health care professionals. In addition to our hospitals, the Steward provider network includes 4,800 providers, 25 urgent care centers, 87 preferred skilled nursing facilities, substantial behavioral health offerings, over 7,300 hospital beds under management, and approximately 1.5 million full risk covered lives through the company's managed care and health insurance services.

Steward Medical Group (SMG), Inc. is Steward's multi-specialty group practice with over 4,500 employees including over 1,800 physicians and advanced practitioners. SMG operates approximately 450 practice locations throughout Massachusetts, Southern New Hampshire, Rhode Island, Pennsylvania, Ohio, Florida, Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 million patient encounters per year.

Summary:
This position is responsible for providing leadership and subject matter expertise in timely and accurate function of AR follow-up and Denials Management. The AR Follow-up Supervisor reports to the AR follow-up Manager for Steward Medical Group.

Responsibilities:
Independently manage and monitor daily work related resolution of third-party payer accounts receivable follow-up, billing and re-billing and favorable resolution of denials and underpayments.
Provide subject matter expertise regarding specific payers to revenue cycle associates and others throughout the CBO in accounts receivable follow-up, billing, denials and/or underpayments.
Assist in supervising the daily operations of a payer or other operational team. Assist in the evaluation and recommendations of programs, procedures for improved operations, modifications to and/or implementation of new procedures.
Identify and work with management to resolve problems in CBO processes and when appropriate, initiate changes to prevent future problems.
Assist in establishing long and short term unit goals and objectives to support department and corporate strategic plan.
Maintain professional competency, according to department policies, procedures and protocols.
Track staff productivity and departmental KPIs
Foster an environment of growth, optimization and accountability
Maintain strict confidentiality and adheres to all HIPAA guidelines/regulations.
Managing and approving the staffs time in Kronos.

Required Knowledge & Skills:
Demonstrated ability to supervise teams or groups of colleagues.
Experience with patient accounting systems, billing/claim submission software required. Specific athenaNet, Cerner, Next Gen, ECW and/or Meditech experience a plus.
Possess ability to investigate, analyze and in coordination with management, resolve departmental issues.
Possess ability to work efficiently and accurately, and to organize and plan work.
Possess flexibility and adaptability to work additional hours and to work under stress.
Ability to establish and maintain effective working relationships and communicate clearly with customers both within and outside of Steward.
Highly detail oriented and well organized; ability to multitask.
Ability to utilize Microsoft Office & Excel programs.

Education/Experience/Etc.
Associate Degree or higher.
4 years minimum experience in medical group billing with cash posting, processing or reconciliation experience.
Demonstrated ability to manage teams or groups of colleagues.
Experience with patient accounting systems such as athenaNet, Cerner, Next Gen, ECW and/or Meditech is a plus.
Possess ability to investigate, analyze and in coordination with management, resolve departmental issues.
Possess ability to work efficiently and accurately, and to organize and plan work.