Job Description
Job Description:
Ace Express Coaches is seeking experienced dispatchers to join our expanding team! Dispatchers play a crucial role in our business's success. Our dispatchers deliver outstanding customer service to our passengers through timely updates and interactions. The ideal dispatcher is highly detail-oriented, organized, and excels at problem-solving
Essential Functions:
Experience:
About Our Company:
ACE Express Coaches (ACE) is Colorado's premier passenger transportation company with one of the largest fleets in the state. ACE is part of CDOT public transit network, fully responsible for the operations of Bustang, Outrider, and Pegasus fleets. ACE, also, provides transportation services to United Airlines Pilots to the flight training center as well as a wide range of universities, high schools, and pro sports teams. ACE Express Coaches is part of All Aboard America! Holdings (AAAHI), the 4th largest motorcoach company in the US, with a network of independent brands from California to the Gulf Coast. Our humble roots have taught us that anything is possible if we collaborate, think strategically, challenge prevailing assumptions, make no excuses, never give in against the odds and embrace a strong work ethic with unwavering integrity, and an unabashed desire to be great.
At Ace Express Coaches, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Similarly, Ace Express Coaches will not tolerate discrimination or harassment based on any of these characteristics. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to improve on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
Ace Express Coaches is seeking experienced dispatchers to join our expanding team! Dispatchers play a crucial role in our business's success. Our dispatchers deliver outstanding customer service to our passengers through timely updates and interactions. The ideal dispatcher is highly detail-oriented, organized, and excels at problem-solving
Essential Functions:
- Responsibilities include, but are not limited to:
- Coordination of routes and driver schedules.
- Ensuring route/trip documentation is complete and ready for drivers in a timely manner.
- Answering phones and handle client calls regarding routes and service.
- Coordinating with maintenance shop bus repairs, preventive maintenance and washing schedules.
- Reviewing route/trip documentation after completion to ensure all information is included and correct.
- Assisting with monitoring hours of service to ensure compliance with DOT regulations.
- Facilitating company communication regarding policies, events/ meetings.
- Other job duties may be assigned based on business needs.
- $21 - $25/Hour (Experience Considered)
- $2,000 sign-on bonus for full-time employees
- Overtime eligible - time and a half over 40 hours
- Paid bi-weekly
- Benefits
- Health Insurance (Eligibility the 1st of the month after 30 days of employment)
- Medical - Great rate at only $59 per pay period for single coverage (eligible 1st of the month after 30 day of employment)
- Dental
- Vision
- Time-Off
- Paid Time Off - start accruing immediately - at 3 hours per pay period or 2 weeks a year with option to rollover
- 8 paid Holidays
- Contributions
- 401K retirement plan with dollar for dollar match up to 4% (Vested Immediately)
Experience:
- High School diploma or GED.
- 1 years of transportation industry experience preferred.
- 1 year of customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to fluently speak, read, and write English.
- Basic computer skills: Excel, Word, Outlook.
- Knowledge of the motorcoach industry and/or transportation industry is a plus, but not required
- Strong customer service skills required.
- Strong critical thinking and problem-solving skills.
- Able to communicate effectively to internal and external audiences.
- Team orientated. Ability to help others to achieve overall company goals.
- Independent and takes initiative.
- Strong ethical standards, ensuring safety and compliance is upheld.
- Must have basic computer skills including use of excel and word documents along with our internal programs.
- Pass a pre-employment drug screen.
- Successfully pass a 7- year criminal background check.
About Our Company:
ACE Express Coaches (ACE) is Colorado's premier passenger transportation company with one of the largest fleets in the state. ACE is part of CDOT public transit network, fully responsible for the operations of Bustang, Outrider, and Pegasus fleets. ACE, also, provides transportation services to United Airlines Pilots to the flight training center as well as a wide range of universities, high schools, and pro sports teams. ACE Express Coaches is part of All Aboard America! Holdings (AAAHI), the 4th largest motorcoach company in the US, with a network of independent brands from California to the Gulf Coast. Our humble roots have taught us that anything is possible if we collaborate, think strategically, challenge prevailing assumptions, make no excuses, never give in against the odds and embrace a strong work ethic with unwavering integrity, and an unabashed desire to be great.
At Ace Express Coaches, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Similarly, Ace Express Coaches will not tolerate discrimination or harassment based on any of these characteristics. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to improve on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
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