Steward Health - Corporate
Brockton, Massachusetts, United States
Administrative Assistant
Job Description
About Steward Health Care System
Steward Health Care is the largest private, tax-paying physician-led health care network in the United States. Headquartered in Dallas, Texas, Steward operates 35 hospitals in the United States and the country of Malta that regularly receive top awards for quality and safety. The company employs approximately 42,000 health care professionals. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, over 7,900 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.
Steward Medical Group (SMG), Inc. is Steward's multi-specialty group practice with over 4,500 employees including over 1,800 physicians and advanced practitioners. SMG operates approximately 450 practice locations throughout Massachusetts, Southern New Hampshire, Rhode Island, Pennsylvania, Ohio, Florida, Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 million patient encounters per year.
Summary:
Under the supervision of the Practice Manager or Director of Operations, the administrative assistant will primarily perform a variety of front desk duties and clerical duties to which he/she is assigned.
Key Responsibilities:
Work closely with the department surgeons to ensure accurate booking of surgeries
Obtain surgical authorizations from insurance companies as needed including workers comp cases
Schedule pre-admission testing for surgical patients
Work with the vendors to arrange necessary surgical equipment for the surgeries where needed
Schedule History & Physical appointments for surgical patients
Communicate closely with patients about the scheduling of their surgeries. Return patient enquiries about their surgery in a timely fashion.
Schedule surgery related diagnostic studies and imaging etc.
Scan all surgery related documents into Athena
All other things related to surgical scheduling
Check pts in/out at the front desk ensuring all demographic & insurance information is updated and a co-pay collected where applicable
Verify referral requirement. Request referrals where needed.
Answer department phones in a customer friendly and welcoming manner per the policy of Steward Medical Group. Ensure proper triage of all calls.
Schedule patient appointments for the department ensuring proper referrals are in place/requests sent where missing.
Schedule MRI & CT appointments and obtain authorizations as appropriate.
Verify insurance coverage for all patients being seen by providers prior to scheduling them in the department.
Enter professional and hospital charges into Athena & Meditech in a timely fashion. Work on insurance claims in the hold buckets in a timely fashion.
Perform all clerical and secretarial services including typing, photocopying and mail sorting
Assist in special projects as requested
Attend department meetings
Perform other duties as requested
Maintain confidentiality of patient information per HIPAA
Required Knowledge & Skills:
The ability to successfully multitask projects is required.
Excellent organizational and communication skills.
Education/Experience/Other:
High School Diploma or equivalent required
Prior surgical scheduling experience within a hospital or medical practice preferred.
Strong computer skills especially with MS Office Suite.
Steward Health Care is an Equal Employment Opportunity (EEO) employer, Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.
Additional Information
Steward Medical Group is taking additional necessary preparations to ensure patients can receive compassionate care in safe, carefully managed environment with confidence and without fear.
Our Safe and Ready program consists of a rigorous [three-point] standard ensuring patient safety, confidence and convenience.
1. Any COVID-19 related care takes place in designated areas away from other patients and their families.
2. A stringent cleaning policy has been implemented throughout our facilities.
3. A strictly controlled visitor and mask policy is required for patient and colleague safety.
Steward Health Care System LLC ("Steward") is a fully integrated, physician-led national health care services organization committed to providing the highest quality of care in the most cost-efficient manner in the communities where our patients live. Steward - the largest privately held health care company in the U.S. - owns and operates 35 community hospitals across nine states, serves over 1,000 distinct communities and employs approximately 40,000 health care professionals. In addition to our hospitals, the Steward provider network includes 4,800 providers, 25 urgent care centers, 87 preferred skilled nursing facilities, substantial behavioral health offerings, over 7,300 hospital beds under management, and approximately 1.5 million full risk covered lives through the company's managed care and health insurance services.
Steward Medical Group (SMG), Inc. is Steward's multi-specialty group practice with over 4,500 employees including over 1,800 physicians and advanced practitioners. SMG operates approximately 450 practice locations throughout Massachusetts, Southern New Hampshire, Rhode Island, Pennsylvania, Ohio, Florida, Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 million patient encounters per year.