Administrative Assistant Pain Clinic Full Time Days

POSITION SUMMARY:

Administrative Assistant within the Pain Clinic. A skilled and responsible administrative position requiring attention to detail and communication skills working in a small office environment.

KEY RESPONSIBILITIES:

• Scheduling and confirming all scheduled appointments (OR and office)
• Pre-Printing all necessary forms (NOPP, Verbal Consent, Health History, Opiod Risk Assessment)
• Confirming insurance eligibility
• Obtain referrals from PCP if one is required
• Addressing outstanding balances.
• Check-in/out all patients- Included but not limited to:
  • Confirming all demographic information is correct, including pharmacy
  • Ensuring all paperwork is completed
  • Confirming current insurance is active, card on file, updating PCP information
  • Collecting copayments and outstanding balances
  • Scheduling any follow-up appointments as requested
  • Obtaining P/A and Scheduling testing for MRI, CT, EMG, ultrasound
  • Obtaining P/A or referral and scheduling procedures
  • Send orders for PT/ other MD referrals will be sent to the designated provider
• Process Patient No Shows
• Completing tasks in MH_HOSP PAIN MGMT OUTPT STAFF bucket using department computer software.
• Barcoding and scanning in all documents received (via mail or hand delivered)
• Forwarding medical record requests to the appropriate group.
• Preparing consent forms and documents for scheduled OR procedures.
• Answering phone calls, voicemails, return messaging and entering cases to appropriate physician/staff.
• Billing tasks for all appointments and procedures, in both department and hospital systems.
• Office supply ordering.
• Assists in maintaining a safe environment and intervenes appropriately.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

• Performs other duties as assigned

REQUIRED KNOWLEDGE & SKILLS:

• Orients or precepts new personnel as assigned and acts as a resource for other professionals, patients and others.
• Knowledgeable of the units specific quality indicators.
• Actively seeks out unit and/or service related classes.
• Maintains compliance with hospital unit specific competencies.
• Attends staff meeting and/or reads staff meeting minutes to stay abreast of happenings within the organization.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative hospital and all-departmental policies and procedures including safety issues.
• Ability to work independently with well developed organizational skills in order to prioritize tasks.

• Demonstration of flexibility and willingness

• Demonstrates verbal and written communication skills to effectively interact with staff through voicemail, email, etc.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

1. Education: High School Diploma or GED
2. Experience: Health Care experience preferred.
3. Certification/Licensure: N/A
4. Software/Hardware: Athena, Meditech Experience Preferred but not required