Blue Cross Blue Shield of Arizona

Phoenix, Arizona, United States

Administrative Support Specialist- (Learning Mgmt/Talent Dev/Admin experience preferred)

Posted over 1 month ago

Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Provides administrative, secretarial, and classroom support for Executive and team(s). Performs various and multi-functional tasks with an emphasis on excellence, an attention to detail, privacy, compliance and versatility. Provides general guidance and assistance to employees via telephone, written communication and/or in person.

  • Perform administrative duties including; scheduling and coordinating meetings and classes, events and travel, arranging various services, preparing agendas, gathering and organizing information, record and summarize minutes and materials for distribution.
  • Perform office operations including; filing, organizing, answering phones, maintaining calendars, and distribution of communications and materials.
  • Compose diverse business correspondence, memos, letters, reports and materials.
  • Respond to internal and external customer inquiries and requests for information
  • Research, gather and conduct preliminary analysis of data for department and corporate reporting.
  • Maintain office supplies, equipment, purchases and budgets including submission of expense reports, purchase orders, and updating budget reports.
  • Ensure confidentiality and control access to sensitive information.
  • Create/maintain department guides/documentation: administrative guidelines, course documentation, meeting room user guides, OneNote files
  • Determine and schedule classes based on waitlists and identified needs
  • Interface with necessary departments for materials, technical problem resolution
  • Oversee technical set-up and breakdown of classes
  • Manage training class enrollment, disenrollment, waitlists through LMS
  • Keep accurate records of employee attendance at courses through LMS or other means
  • Interface with all levels of BCBSAZ employees
  • Calculate results/class evaluations for all classes
  • Assist trainers in creating, revising and updating courses using appropriate PC software
  • Coordinate class material preparation with management and/or department staff
  • Act as administrator for vendor online learning platforms such as LinkedIn learning, manage allocation/reallocation of licenses
  • Manage and prioritize work independently
  • Demonstrate strong customer service skills
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned.

Required Work Experience

  • 2 years of experience in office or clerical field-Learning Mgmt system experience preferred

Required Education

  • High-School Diploma or GED in general field of study
Preferred Work Experience
  • 3 years of experience in office or clerical field
  • 1 year of experience in insurance, medical or healthcare related field
Required Job Skills
  • Type >35 words per minute
  • Intermediate electronic calendar management
  • Intermediate skill in use of office equipment, including copiers, fax machines, scanners, and telephones
  • Intermediate PC proficiency
  • Intermediate word processing, spreadsheet, and presentation software
  • Basic supply purchasing and inventory management
Required Professional Competencies
  • Maintain confidentiality and privacy
  • Manage a large and diverse administrative workload
  • Demonstrate a strong attention to detail, and a strong ability to prioritize multiple tasks and timelines
  • Practice interpersonal and active listening to achieve high customer satisfaction
  • Establish and maintain working relationships in a collaborative team environment

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank You

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.


Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. Thats the kind of satisfaction youll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at Blue Cross BlueShield of Arizona



Posted 22 Days Ago

Full time

R131

06475984

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