Job Description
Admissions Concierge
Schenectady Center is actively seeking an Admissions Concierge for our Skilled Nursing Facility in Schenectady, NY. The ideal candidate will have prior experience in a Nursing Home Admissions department, and a thorough knowledge of all local hospital systems.
DUTIES:
- Welcome new Residents & their families to ensure a smooth, hassle-free move
- Ensure rooms are clean & ready before welcoming new Residents
- Introduce new Residents & their families to life in our "Home" and show them around the Facility
- Coordinate between new residents & unit managers to ensure their quick evaluation upon arrival
- Follow up with new residents within three days of arrival
- Make at least three round per day on every floor to discuss Residents needs and concerns
- Maintain a daily log with questions, concerns and issues raised; and any follow-up steps taken
- Submits Daily logs to the Facility Administrator
- Assists Residents with the discharge process & follows up the next day
- Establishing & maintaining relationships with local hospitals, physicians & community organizations for the purpose of generating consistent admissions to the facility
- Understand the admissions process including policy, procedures, assessments & paperwork requirements
- Support the facility's PR to generate a positive image & encourage word-of-mouth referrals
- Maintain knowledge of regulations governing Medicare/Medicaid/Managed Care reimbursement processes
- Communicate special needs of new admissions to staff to ensure a smooth transition
- Provide appointments for facility presentations and on-site tours
REQUIREMENTS:
- Demonstrate passion & enthusiasm to work with elderly Residents
- Minimal high school diploma or equivalent
- Excellent interpersonal & communication skills
- Ability to multi-task as well as stay on task & concentrate with constant interruptions
- Prior experience as post-acute and long-term care Admissions
- Experience in community relations preferred
- Be self-driven with excellent internal sales/marketing skills
- Ability to implement the process to achieve desired outcomes
- Possess communication, time management, and organizational skills
- Solid computer skills; working knowledge of MS Office
- Nursing License preferred
LOCATION:
Schenectady, NY
ABOUT US:
Schenectady Center for Rehabilitation and Nursing is a 240-bed rehabilitation and skilled nursing facility located near the lively, reinvigorated downtown. With a long tradition of supporting the community-and being an active part of it-Schenectady Center is one of the newest in all of New York State with modern fixtures, contemporary features, and the latest amenities throughout. Our patient-centered therapy sessions are delivered by our caring, compassionate, expert team and will ensure that your program is tailored to your specific rehabilitation needs. Schenectady Center is a proud member of the Centers Health Care Consortium.