Air Export Coordinator | San Francisco, CA

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Close Air waybills timely to meet gateway and airline cutoffs
• Proper Handling of Expedited, Out of Gauge and Hazardous freight
• Print all Necessary Export Documents
• Provide Warehouse with loading docs
• Perform Export Clearance
• Send Pre-advises/ J2J to destination offices / agents
• Communicates with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt, report any discrepancies to avoid mis-handling of goods.
• Responsible for timely update of milestones in AS400 operating system.
• As a contingency to Customer Service, the Operations Coordinator will contact customers with exceptions to advise shipment status or to obtain shipment information in a professional manner
• Assists the day-to-day operations of the export department to ensure that customer requirements are met
• Ensure that file contains all necessary document copies in proper sequence and are uploaded properly to document management system.
• Assists with ensuring that payable and receivable documents are completed accurately and forwarded within time constraints
• Trace shipment through transit points up to final destination and advice customer service as needed with timely updates.
• Ensures that highest level of data quality and integrity by processing shipment accurately
• Other duties as assigned by management
• Set up reporting to monitor key accounts activity/shipments on a daily basis and liaison with both overseas offices and our own
• Assist with additional lane set up as required by customer
• Oversee special projects.as needed
• Coordinate communication between all parties to ensure customer requirements are met
• First point of customer contact for day to day issues/problems
• First point of contact for destination offices and will resolve any issues/problems timely to avoid delays to customer. Also answering destination timely for any corrections required.
• Identify problems and proactively resolve any issues to minimize impact to client and Agility.
• Must possess high level of organization and time management of workload and self

QUALIFICATIONS

• 3+ years of experience as export coordinator preferred
• Bachelors Degree or equivalent experience preferred
• Excellent written and verbal communication skills
• General knowledge of Microsoft Office applications
• Experience in a transaction processing role

DESIRED ATTRIBUTES

• Excellent interpersonal and communication skills
• Ability to operate in global environment
• Self managing and pro-active
• Detail oriented
• Ability to balance multiple priorities
• Desire to work in a transaction processing environment
• Ability to work in a team environment
• Strong written and verbal communication skills