Job Description
Position Summary:
Valet Living Doorstep is the standard-setting waste and recycling collection amenity that adds value and convenience to more than 2 million apartment homes across 40 states.
As an Area Leader, you will play a crucial role in ensuring exceptional service delivery across a portfolio of 20 - 30+ apartment communities. You will be responsible for overseeing and directing a team of 15-30+ dedicated associates, known as Service Valets, within your assigned area/district. In this role, you will demonstrate a service culture that prioritizes the service experience. Youll model, train and coach expectations to deliver the service standard.
Salary Range: $48,000-$53,000
Bonus: target bonus is 10% of annual salary (divided and paid out quarterly)
Company vehicle provided
Schedule: The typical schedule is Sunday through Thursday from 4 PM to 12 AM, coinciding with our peak client service hours. Our client needs vary, so please connect with our recruiter/operations leader to determine your ability to accommodate the scheduling needs of the specific communities
Work environment: You will work from both a home office and in-field (community properties), as necessary
Responsibilities:
- Drive service excellence by ensuring daily and nightly completion of resident doorstep trash/recycle/compost pick-up for assigned communities
- Create a scheduling plan in partnership with your Operations Manager based off monthly and weekly trash workload
- Comply with, promote, and train Service Valets on collection policies and procedures
- Drive system (iValet) compliance through consistent communication, training, and development of all Service Valets
- Plan and manage the collection process by fully utilizing the tools provided to ensure budget targets are achieved and client requirements are met
- Track nightly performance against key performance indicators (KPIs) and contribute to service transformation and business growth by recommending productivity improvements
- Increase Service Valet retention through promoting a sense of associate belonging and ensuring a high level of engagement
- Provide on-call support to Service Valets and assigned communities
- Report safety incidents in a thorough and timely manner
- Regularly complete community checks to ensure quality standards are maintained
- Address associate development needs and facilitate appropriate coaching or training opportunities
- Attend team meetings virtually, in person, or off-site when needed
- Perform other duties as assigned
Qualifications:
- High school diploma or GED equivalent
- Proven track record in building and leading successful teams
- Strong analytical skills with experience working with spreadsheets and data analysis
- Proficiency in MS Word, Outlook, Excel & PowerPoint
- Solid understanding of basic employment law, customer service principles, and leadership/management concepts
- Demonstrates unwavering work ethic, integrity, and a strong sense of accountability
- Ability to effectively manage stress and adapt to a changing work environment
- Demonstrates exceptional verbal and written communication skills, fostering effective and engaging interactions with individuals
- Proven ability to build and maintain effective teams, while holding oneself and others accountable
- Excellent task prioritization skills, with the ability to organize and manage workload based on clients needs
Physical Requirements and Special Conditions of Employment:
- This position requires that you can lift and/or carry up to 50lbs, walk distances including up and down stairs, bend at waist and/or knees and lift arms at/over shoulders
- Ability to occasionally work outdoors and work/drive in changing weather conditions
- Ability to be exposed to disagreeable odors
- Valid drivers license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy
- Ability to begin workday at 4:00pm and be on call during irregular hours depending on business needs
Our full-time associates are provided with the following comprehensive, flexible benefits:
- Health coverage for you and your family through medical, dental, vision plans
- Healthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account
- 401k Savings Plan with matching company contribution
- Paid Time Off program (up to 20 days PTO per calendar year plus 10 Holidays, 1 Floating Holiday & 1 Volunteer Day)
- Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online education center
- Referral bonus program (up to $2,500 for each referral hired)
- Pet insurance plan options
- Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
- Associate and family assistance program
- Associate Relief Fund
- Associate discount program
- Rewards and Recognition program
- Free access to Torch Fitness (virtual program and events)
The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.
The application window is anticipated to close 60 days from the date the job is posted.
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Are you a current Valet Living employee? If so, click here to apply.
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Valet Living is committed to the full inclusion of all qualified individuals. As part of this commitment, Valet Living will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please email accomodationrequest@valetliving.com
Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.