Arena Control Room Operator

Grand Canyon University! One of Arizonas leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University.

The Arena Control Room Supervisor is responsible for supervising control room operations which includes ensuring the control room systems are operating at peak efficiency and operational protocols are enabling sound risk management practices and for supervision of control room operators. This role is the main point of contact for all vendor deliveries to the arena loading dock during the day. Additionally, this person acts as the dispatcher during arena events.

Location: GCU Main Campus, 33rd and Camelback

Schedule: Mon-Fri, 11pm to 7am, must flex for events

Benefits: Full benefits portfolio including tuition package

What You Will Do:

• Supports shipping and receiving activities.
• Assists supervisor with coordination of loading dock entry and parking.
• Logs all arena building emergencies and notifies Arena Management and/or Public Safety Department.
• Answers the main Arena Control Room phone line and opens the loading dock gate.
• Monitors all BMS systems (Building Management Systems) including but not limited to: lighting, HVAC and fire alarm under the direction of Director of Operations.
• Check radios in and out to staff daily, as needed.
• May assist with interpreting signals from CCTV communications and alarm activations and initiating appropriate action.
• Will be required to operate a forklift at the arena loading dock, as needed.

What You Will Have:

• Knowledge of OSHA regulations regarding safety and security of public facility.
• Cooperative, collaborative and a team player.
• Good communications and interpersonal skills; ability to speak Spanish or other non-English language, is preferred.
• Customer service oriented and demonstrates positive customer service in all interactions.
• Familiar with MS Office Suite, specifically MS Word and MS Outlook.
• Must have the flexibility to work nights, weekends and holidays in order to support the Arenas event driven schedule.
• Understands and knows all national fire code protocols as it pertains to a building of public assembly.
• High school diploma, or equivalent is required.
• Previous experience for control room operations which involved emergency dispatch and coordination in facility with high volume events/activities, is preferred.
• Forklift certification is required.

Why work at GCU:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
• Generous time off plan and 11 paid holidays
• Paid time off to volunteer in the community or at GCU sponsored events
• Free covered parking
• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program
• Free on-site gyms at all our office locations