Job Description
Atlantis Casino Resort Spa a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation recognized by Forbes on their "Most Trustworthy Companies" list and rated as Americas Best and Mid-Size Employers.
The Assistant Banquet Manager will be responsible for assisting and overseeing the Banquet Department alongside the Banquet Manager. This position will oversee the scheduling, ordering, receiving and running of daily revenue, financial and wage reports. This position will provide clear communication in and outside of the banquet department and aid in the efficiency of the overall benefit of the department. The Assistant Banquet Manager will work closely with the Banquet Manager, the Banquet Captains and Employees, Set Up, the Food Department, Catering, Casino Marketing, Sales and any other department that touches Banquets.
Maintain complete knowledge of all departmental policies, service procedures and standards.
Maintain positive guest and employee relations at all times. Assist with complaints, displaying empathy and concern.
Be familiar with hotel services and features
Prepare departmental schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands and accommodate vacation requests.
Confirm adequate coverage is expected for each event via daily phone calls to on call employee list.
Review daily event orders and identify special requests, needs, set up or changes and convey those changes to all departments involved in set up and administration.
Perform application review, interviews and recommendations for hiring of banquet and setup teams.
Establish par levels for supplies and equipment. Complete orders to replenish shortages or additional items needed for the anticipated business.
Assist in providing all food inventory orders, returns and transfers and prepares china and equipment inventories and advises Manager and Director of needs.
Review and plan for future events from staffing, to dcor to linens and menus.
Work closely with Banquet Manager, Captains and Supervisors to ensure rooms are set up, according to diagrams.
Fill in for the Banquet Supervisors and Banquet Manager when not available.
Review sales for previous day and resolve any discrepancies. Prepare group checks after each function.
Oversees training of all positions and pre-shift meetings with staff
Responsible for making sure all policies and procedures are followed.
Attend weekly meetings and act as a banquet representative. (Catering, Set Up, Food & Beverage, Pre-Cons,etc.)
Requisitions and inspection of food orders, supplies and equipment to ensure standards of quality are met..
Prepare and work witth team members in coaching and PIPs.
Organize and update buffet selection signs.
Previous knowledge of food, banquet and/or catering departments helpful
Positive, upbeat and energetic personality
Thorough managing team members
Strong organizational skills
Excellent communication skills, both written and verbal
Basic arithmetic skills
Excellent public relations and customer service skills
Professional appearance and attire