Assistant Director of Residential Services

Job Summary:

The Assistant Director of Residential Services will play a crucial role in assisting with the day-to-day operations of residential services, owner relations, and property management. They will support the Director in various tasks, ensuring smooth communication between owners, associations, and the property management team. This role requires excellent organizational skills in order to accomplish the duties of maintaining contract documents, assisting with financial reporting, coordinating owner stays, and overseeing various residential-related projects.

Job Responsibilities:

• Assist in overseeing the sales process for re-listed units, including rental presentations, coordination with listing agents, property inspections, and related tasks.
• Collaborate with operations and accounting departments to ensure accurate accounting of owner rental statements and maximize service offerings for revenue generation.
• Participate in preparing financial reports, statements, and annual condo budgets, working closely with various departments for billing assessments.
• Maintain contract documents for residential units, monitor compliance, and work with Association Administration to ensure adherence to governing documents.
• Represent existing owners by addressing inquiries, organizing owner stays, coordinating maintenance requests, and handling monthly billing and communication.
• Manage the owner storage area and maintain inventory, keys, and agreements.
• Assist in managing contracts related to ownership programs and perform regular audits of fees.
• Conduct inspections of PMA units, report findings to owners, and coordinate 3rd party property management for owners who use such services.
• Coordinate off-season housekeeping and engineering projects, including billing and reporting.
• Maintain sales records, cross-reference branding fees, and manage a database of existing owners.
• Assist with HOA coordination, including packet preparation, meeting scheduling, and website maintenance.
• Handle miscellaneous tasks related to owner relations, rental prospects, and HOA matters as needed.
• Coordinate social events for the owners.
• Record minutes during HOA and Important meetings.

Location: Viceroy Snowmass - Snowmass Village, CO

Start Date: ASAP

Employment Type: Full Time, Year Round

Schedule: Flexible schedule, some nights, weekends and holidays required

Pay Rate: $70k - $75k

Benefits & Perks:

• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• Ski Pass or Equivalent Bonus "Winter Season" only
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $500 Colleagues Referral Program
• Employee Assistance Program

• Apply by - March 28th 2025

  Open- Until Filled

Education/Experience:

• Minimum of 2 years of HOA management and resort experience preferred.
• High school graduate or equivalent.
• Associates Degree or Bachelor's Degree preferred.

East West Hospitality is an equal opportunity employer and participates in E-verify.

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope youll consider joining us! Visit our website to learn more about East West at eastwest.com.