Job Description
Alline Salon Group (ASG) is Regis Corporations largest franchisee operating three brands: Supercuts (SC), Holiday Hair (HH), and Cost Cutters (CC), with almost 400 salons in seven states. ASG employs over 2,000 licensed cosmetology professionals and is looking to grow with you! Our goal is to be the employer of choice in our markets for the hair care industry by providing outstanding experiences for our team members and clients!
Overview
The Assistant Salon Leader (ASL) is essential in assisting and leading a great team. The ASL is responsible for partnering with the Salon Leader (SL) including modeling ASGs core values to be the best while serving our clients in a friendly, and professional way. The ASL is intended to be a developmental position with the goal of advancing into the SL role.
Job Duties
Assisting with recruitment and retention strategies to meet salon staffing requirements. Continuing to coach the team to ensure they are supported in meeting their salon and individual goals. Modeling quality services by consulting with clients and applying the appropriate service techniques. Recommending and participating in all approved local marketing initiatives including depth and frequency of coupon campaigns, seasonal initiatives, and client appreciation events.
Educating clients and team members about proper home hair care and recommending services and products to help the client maintain their hairstyle between salon visits.
Modeling customer service best practices by leading and inspiring the team, ensuring each clients satisfaction, and building client loyalty.
Providing customized consultations with each client, including stating the final price before the service begins. Supporting the SL with required salon leadership administrative tasks (i.e., closing out a ticket on the POS system, timecards, inventory control, on-boarding new team members, and scheduling appointments) promptly. Communicating effectively and positively with all clients, team members, leadership, and the corporate support team.
Meeting or exceeding personal/salon productivity standards set by ASG.
Protecting the salons assets, including emphasizing, and modeling cash handling procedures. Leading, training, and modeling all services offered at the salon.
Maintaining flexibility in scheduled shifts to fit the needs of the business, including potential night and weekend shifts.
Attending all required technical training sessions.
Joining all virtual and in-person meetings as directed by leadership.
Leading the salon when/if the SL is absent.
Modeling ASG policies as defined in the Handbook and salon specific operational procedures (including but not limited to bank deposits/runs, salon cleaning/maintenance, and disinfecting styling implements).
Required Knowledge, Skills, and Abilities (KSAs)
Leading the team in the SLs absence and working as a team-player and/or independently. Marketing yourself, the salon, and the team in the community to increase your salon clientele. Modeling exceptional communication, organization, and problem-solving skills.
Providing consistent and excellent customer service.
Multi-tasking efficiently to assist with salon duties (including store meetings, scheduling, cash management, and reporting).
Showing a willingness to learn new techniques and stay current with hair trends.
Leading and coaching the team through implementing changes as directed by ASG.
Traveling to other salon locations as needed (i.e., temporary assignments).
Maintaining full-time status and meeting the business demands.
The physical requirements of the position may require bending, sitting, twisting, turning, lifting (generally 10-15 pounds), and/or standing for extended periods of time.
Experience
One (1) year of experience as a Stylist, preferred.
Education
Must maintain a valid cosmetology or barbers license.
All ASLs are required to complete assigned training as determined by ASG.
*All SC ASLs must have received their Hair Stylist Academy (HSA) completion certificate. Work Location
The ASL role is based at an ASG (SC, HH, or CC) salon location.
What We Offer
We offer a professional work environment with growth and advancement opportunities. Competitive compensation and an industry-leading benefits package including a comprehensive Medical/Rx/Health Savings Account, Dental, Vision, and ancillary, Life Short and/or Long-Term Disability Insurance, Flexible Spending Account (Dependent and Health Care), 401(k) savings plan, and Student Loan Repayment Program. Additional lifestyle benefits include paid Vacation, flexible work schedules, an Employee Assistance Program (EAP), Holiday time off, and a Wellness program (which includes rewards for individual and team-building challenges). ASLs receive a guaranteed base hourly rate with up to 60% Commission. ASG offers a unique, fun, hands-on environment supporting team-building activities including company events and more!
ASG is an Equal Employment Opportunity Employer and a Drug-Free Workplace.