Job Description
Job Description
As an OTCHS Call Center Agent, you will handle incoming calls, process member orders, process resolution orders, track orders, properly document member file. Offline work will include data entry, back orders and outbound calls as needed. As a Call Center Agent you are responsible for ensuring superior service for our members and Health Plan partners. Call Center Agents will also be held accountable to call center service level standards as well as flawless execution of inbound/outbound calling programs and associated performance metrics. Call Center Agents will also create and support a culture of inclusion and diversity, ensuring all actions is in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements.
Required Qualifications
1+ years of working experience including strong proficiency with Microsoft Excel and Word, including knowledge of Access and Power Point.
Preferred Qualifications
Strong customer service skills.
Experience in use of call center technologies/applications.
Experience working in a call center environment is highly preferred.
Must be able to communicate effectively with all levels and prepare effective written documents.
Strong interpersonal and relationship building skills.
Excellent oral, written and interpersonal communication skills.
Ability to work in a structured, fast paced call center environment.
Ability to work well with others.
Education
Verifiable High School diploma or GED is required.
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
As an OTCHS Call Center Agent, you will handle incoming calls, process member orders, process resolution orders, track orders, properly document member file. Offline work will include data entry, back orders and outbound calls as needed. As a Call Center Agent you are responsible for ensuring superior service for our members and Health Plan partners. Call Center Agents will also be held accountable to call center service level standards as well as flawless execution of inbound/outbound calling programs and associated performance metrics. Call Center Agents will also create and support a culture of inclusion and diversity, ensuring all actions is in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements.
Required Qualifications
1+ years of working experience including strong proficiency with Microsoft Excel and Word, including knowledge of Access and Power Point.
Preferred Qualifications
Strong customer service skills.
Experience in use of call center technologies/applications.
Experience working in a call center environment is highly preferred.
Must be able to communicate effectively with all levels and prepare effective written documents.
Strong interpersonal and relationship building skills.
Excellent oral, written and interpersonal communication skills.
Ability to work in a structured, fast paced call center environment.
Ability to work well with others.
Education
Verifiable High School diploma or GED is required.
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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