Auto Damage Outside Appraiser

We are looking for someone that can:

• Establish positive public relations with insureds, claimants and the general public through professional conduct and appearance.
• Evaluate drivable vehicles at body shops, insurance offices or other customer designated locations.
• Evaluate non-drivable vehicles at salvage vendors, body shops and tow yards.
• Inspect vehicles under repair, reinspect vehicles as needed, and review shop/DRP/competitive estimates.
• Provide guidance to all claims personnel on material damage claims
• Exercise authority to settle collision and OTC losses.
• Assist in the continuous improvement process of customer service, loss control, and loss adjustment cost containment.
• Maintain open and effective lines of communication with all personnel in the claims districts, agency offices, FNOL unit, and home Office personnel.

Requirements for Success:

• A high school diploma or GED equivalent.
• Previous work experience and extensive knowledge of material damage.
• Experience working with repair shops, the general public, and professionals in the insurance industry.
• Previous experience working with people, resolving conflicts and completing assignments under limited direction.
• The ability to establish and maintain effective working relationships with co-workers, supervisors, and vendors.
• In-depth knowledge in the proper handling of all lines of material damage claims.
• Emotional maturity and demonstrated patience/understanding due to heavy customer contact.

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