Job Description
The AVP, Corporate Communication Manager is responsible for managing and executing proactive communication strategies that align with, support and enhance the goals and objectives of the Triumph Bancorp brand and its subsidiaries (TBK Bank, Triumph Commercial Finance, Triumph Insurance, Triumph Business Capital and TriumphPay). He/she will develop and execute enterprise external and internal communication programs that support the brands and divisions, participate in the development and execution of the annual communications playbook, annual plan and calendar; and partner with our markets, lines of business and shared services to manage communication projects for the enterprise.
This highly collaborative role will work to build relationships and influence management of the organizations communication platform; develop innovative communication and content to keep employees engaged; participate in maintaining the companys intranet and key communication channels, while interacting and educating team members, outside partners/vendors and community organizations about the organization. This individual will also interact frequently and independently with all levels of management.
Essential Duties and Responsibilities
- Manage corporate communications projects collaborating and partnering on key corporate programs and initiatives.
- Ensure all internal clients (team members) are being well-served and projects are being executed against a developed communication plan/playbook that supports the companys business objectives.
- Communicate plans across organization to ensure buy-in and alignment
- Leverage partnerships with markets [local market presidents, community relations specialists, local media, and community outlets], brands and lines of businesses and team members.
- Oversee select strategic projects that better connect team members across the enterprise, divisions and footprint
- Partner and build key communication plans for critical business line programs and initiatives, internal operational changes, community and philanthropic involvement
- Participate in the development and help manage front line communication for:
- Team member brand (brand and change management, culture, team member engagement/experience)
- Crisis communication, media training and executive media relations
- Executive communication programs, road shows (CEO vision, presentations)
- Corporate and team member events (supporting the enterprise)
- Human Resource initiatives (new programs, benefits)
- Proactively manage the organizations Intranet platform and help push/pull key communications throughout the enterprise ensuring our team members are aware of key initiatives before they occur.
- Lead thought leadership initiatives. Execute a thought leadership strategy to provide positive, credible exposure for the organization, its products and services, and its senior leadership; coordinating external communication with local, national, trade and other specialty media that enhances and supports the organizations values and objectives.
- Lead efforts to help the enterprise social media strategy, including content calendar creation and management of key initiatives that help tell the story of the Triumph team of brands.
- Identify annual KPIs and metrics for success. Develops internal dashboard and metrics for communication performance measurement, analytics and key performance indicators (KPIs).
Experience
- Bachelor's Degree in Communication, Public Relations, Marketing or related field required
- 4-7+ years professional experience in integrated communication, public relations and/or marketing program planning, development and execution (B2B and B2C)
- 4+ years preferred experience in a banking/financial services/commercial finance environment
- Excellent understanding of todays changing communication landscape and audiences, including digital and social media
- Project management experience, including management of vendor partner relationships
- Public relations experience a plus
Skills and Abilities Required
Strategic Knowledge and Professional Abilities
- Able to research, learn and understand the complex financial markets that Triumph and its divisions operate
- Focuses on steering communication in alignment with the brand voice, but also staying abreast of industry changes, community causes/developments and has a strong hand in helping steer the team member brand.
- Ability to understand and manage complex projects, multiple vendors/contractors, while working under tight schedules and deadline
- Effective, professional verbal and technical written communication skills, with advanced writing and editing abilities
- Strong writing skills, with attention to detail and ability to plan, manage and taking ideas from concept to completion
- Able to work independently, applying education and professional experience to achieve outstanding results
- Demonstrates highest level technical and cognitive abilities to ensure accuracy, precision and complete projects on time and on budget
- Advanced proficiency with Microsoft Office and Adobe environment
Partnership and Relationship Building Skills
- Highly collaborative, relationship builder across the broader Triumph organization helping take disparate groups and pull together in cohesive alignment for the greater good
- Build alignment with the strategic marketing group, executive team and human resources to identify smart wins and speed-to-market
- Build partnerships to proactively collaborate on goals, objectives, programs and initiatives that promote brand image, community, products and services, and employer recognition
- This may include any of the above that cut across the organization to keep team members informed
- Team player with a strong work ethic. Demonstrates considerable tact, diplomacy, discretion and judgment with ability to build/maintain effective interpersonal relationships
High level of maturity and stability with an "optimistic" approach
- A self-starter able to be both entrepreneurial and strategic in approach with hands-on experience
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!
OUR BUSINESS
Were a diversified financial service company that provides community banking, national lending and commercial finance solutions. We are also a leading provider of factoring services and an innovator of payment solutions for the transportation industry. Our focus on creating value helps our team members thrive, our customers succeed and our communities prosper.
We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law.
OUR PURPOSE
Every day, we focus on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this - we're Helping People Triumph.
OUR CORE VALUES
Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper. We commit ourselves to:
? Transparency
? Respect
? Investing for the future
? Unique is good
? Mission is more than the money
? People make the difference
? Humility
FOCUS ON SERVING OTHERS
At Triumph, we focus on doing the most good in the areas of greatest needs through our philanthropic endeavors. Our philanthropic vision is focused in four areas:
? Training future leaders
? Establishing viable communities
? Giving people a second chance
? Serving the less fortunate
We support these initiatives at home and around the world. We partner with entrepreneurs who share our philanthropic priorities, have a history of effective assistance programs and are experts in their fields of service. This allows us to serve in places where we can create the biggest impact.