AVP; Production Services Specialist

AVP; Production Services Specialist sought Bank of America N.A. to Provide front-line support to end users, responding to issues related to incidents, & problem mgmnt governance for multiple apps. Understand & ensure compliance of incident mgmnt & problem mgmnt policies & procedures. Remote work may be permitted within a commutable distance from the worksite. Reqs: Master's or equiv & 3 yrs exp in: Triaging requests from multiple participants to provide tech support required to find root cause & mitigate & resolve the issue; Implementing change controls to obtain change approvals using Remedy. Job Site: Raleigh, NC. Req# 24042553. If interested apply online at www.bankofamerica.com/careers or email your resume to bofajobs@bofa.com & reference the job title of the role & requisition number. No phone calls. EOE.