TTEC

Centennial, Colorado, United States

AWS Solution Architect -- US Remote

Posted over 1 month ago

Job Description

VoiceFoundry, a TTEC Digital LLC company, is seeking a AWS Solution Architect -- Project Estimator to join our team. This is a remote role based in the US.

Why choose VoiceFoundry to enhance and broaden your career? We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our clients business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether youre the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

At VoiceFoundry, we value being able to work with our clients to develop a deep, meaningful understanding of the needs of our clients. As a part of properly sizing complex solutions, we have a team that works closely with the client to dig in to really understand the clients goals and needs. As an SA on the Sizing Team, youll work to design the technical structure and describe the scope of the engagement. As you understand the needs of the solution, youll work with engineers to size the efforts youve described. Theres a ton of questions and answer sessions. A ton of architecture and designs. Its also heavy on system and solution design.

What skills you will bring:
Thorough knowledge of AWS with at least 3 years of development experience across a wide range of services
A detail-oriented and inquisitive approach to your work; we must help the client build a new customer experience on a whole new platform!
Ability to present to and interact with a wide range of audiences across a wide range of AWS services
Effective verbal and written communication skills. While everyone says that, we really mean it. Clearly communicating the goal of the solution is your highest priority and responsibility.
A minimum of one AWS Associate certification is required.

Who We Are:
We are passionate about the customer experience. With a deep legacy of over 30 years in the contact center environment, we have the expertise to help you navigate the key technologies in order to deliver an exceptional customer experience, leveraging all things AWS.
We specialize in the design and delivery of Amazon Connect, a cloud-based enterprise contact center solution used around the globe and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud.

Our expertise is focused on AI & natural language automation, chatbots, CTI/CRM, enterprise integration, user experience design, analytics and workforce optimization. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to make your vision a reality.

What You Can Expect

  • Dedication to your career growth and professional development
  • Actively diverse and inclusive culture
  • Community-minded organization committed to giving back
  • Global team of curious lifelong learners guided by our company values
  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But dont take our word for it check out some our women in leadership and diversity awards on TTECjobs.com.

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