Shellpoint Mortgage Servicing
Tempe, Arizona, United States
Bankruptcy Team Lead
Posted over 1 month ago
Job Description
Who We Are:
Shellpoint Mortgage Servicing (SMS) is Americas 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners mortgage payments, pay homeowners tax and insurance bills, and help homeowners in default to get current.
Summary:
Bankruptcy Team Lead serves as an assistant to the supervisor in handling administrative duties and providing guidance, oversight and training to others in the group.
Responsibilities:
- Maintain a reduced work queue on all bankruptcy processes in addition to additional administrative responsibilities below:
- Manage team work queues and ensure that department SLAs are met
- Train team members.
- Ensure team members are working accounts properly per prescribed processes.
- Work closely with BCMs and outside counsel on complex litigated cases.
- Complete system tasks for reversals and reapplication of payment and bankruptcy cramdowns
- Problem solving skills and ability to analyze reports to identify trends and areas of opportunity
- Perform quality audits on Select Bankruptcy Processes providing feedback on errors to management and guidance to BCMs for correction.
- Assist on any special projects assigned by management.
- Provide regular updates to the Supervisor.
- Maintain the Secured Bankruptcy Manual.
- Be available to handle escalated calls from customers.
- Be available for questions or concerns from team members that may have work related issues.
Qualifications/Skills:
- 6 years of bankruptcy or other related legal or mortgage servicing experience required with preference for 2 years previous Team Lead or Supervisory experience.
- Good verbal and written communication skills.
- Familiarity with loan terminology, our rights as a creditor, and bankruptcy processes.
- Excellent work ethic and exceptional attention to detail.
- Ability to work in a team and be a team leader.
- Good computer and internet skills.
- Strong ability to use data to identify areas of opportunity, improvement as well as to identify potential issues.
- Strong interpersonal communication skills
- Intermediate Microsoft Excel skills
Educational Requirements:
- Bachelors Degree Preferred or extensive industry and related experience
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