| Job Summary: |
The Bar Supervisor is responsible for overseeing the bar and lounge areas. The focus will be on training the bar staff to provide excellent guest service while controlling costs. Works directly with the Food and Beverage Manager to focus on supervision, training, hiring, scheduling, quality control, ordering, and inventory while maintaining proper service and staffing levels for the bars and Lounge operations. |
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Expectations of Leadership:
- Actively support, demonstrate, and promote the companys core values.
- Be approachable and engaging with fellow team members.
- Always treat individuals with dignity and respect regardless of job position.
- Demonstrate maturity through exhibiting excellent listening skills.
- Make educating, inspiring, and motivating your team central to your mission.
Major Responsibilities/Activities:
- Functions as the trainer of all new bar staff, ensuring that all staff are consistent and properly trained.
- Ensures that all food and beverage products served meet the established specifications and standards.
- Ensures that proper levels of service are provided based on forecasted needs.
- Responsible for compliance and enforcement of applicable Casino Control Act and Commission regulations and all internal controls governing safe service and storage of alcoholic beverages.
- Communicates variances from established standards to the Food and Beverage Manager.
- Maintains a neat, clean, organized, safe and comfortable work environment for team members and guests.
- Facilitates and schedules breaks without interruption in guest service.
- Ensures there is always adequate staff on the casino floor to properly and timely serve all guests.
- Ensures there is always adequate product in the bars, warehouse, at all times to ensure product is available for guests.
- Prepares any verbal or formal written documentation.
- Assigns Bartenders, Servers, Barbacks, and Beverage Servers to their work areas in the casino and periodically determines that they are working effectively in their assigned areas.
- Provides prompt, courteous, and friendly service to build personal first name relationships with as many guests in the casino as possible.
- Completes all financial reports as necessary. Logs time and attendance correctly for staff.
- Performs other duties as assigned.
Minimum Requirements:
- Preference is given to qualified Santa Ana Tribal members.
- High school diploma or GED required.
- New Mexico liquor servers license required and a Food Handlers card within 90 days of hire.
- Minimum of 1-2 years of job-related experience.
- Excellent guest service skills a must.
- Good interpersonal, verbal, and communication skills and a Professional appearance.
- Comply with the approved company dress code.
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
- Bi-lingual and multi-cultural experience preferred.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the companys choice, through a payroll deduction program.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.
Essential Mental Functions
The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Display strong verbal and written communication skills.
- Proven ability to handle conflict situations.
Essential Physical Functions
The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the position, the employee is frequently required to stand, walk, turn, bend, use hands and fingers to handle and feel, reach with hands and arms, talks and hear.
- Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.
- Must be able to work in inclement weather with outdoor events.
Equipment Used
- Standard commercial restaurant and bar equipment.
- POS
- Smartphones
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees duties are performed indoors in a climate controlled non-smoking environment. |
