| Job Summary: |
The Barista is responsible for greeting the guest, preparing coffee and tea beverages, and the processing of the transactions involving cash, charge, and rewards transactions in Perks Premium Coffee & Gifts. |
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Core Values & Expectations:
- Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you dont know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities:
- Prepares coffee and tea beverages for guests including specialty orders.
- Retail sales of cigarettes, tobacco products, food, alcohol, and gift items.
- Follows all cash handling and exchange procedures provided for accuracy and thoroughness.
- Responsible for conducting accurate sales and transactions.
- Responsible for maintaining the cleanliness of workstation, stockroom, and merchandising displays.
- Assists with stocking product and completing inventory related duties.
- Provides excellent customer service to all guests.
- Always adhere to food safety procedures.
- Anticipates guest needs and offers knowledgeable suggestions about our products and specials to give amazing guest service.
- Keeps a clean, sanitary, and organized workspace throughout each shift.
- Performs other duties as assigned.
Minimum Requirements:
- Preference is given to qualified Santa Ana Tribal Members.
- High school diploma or GED.
- Retail experience preferred.
- Must be available to work various shifts including days, evenings, weekends, and Holidays.
- POS experience preferred.
- Must be able to complete Nestle (Starbucks)Training Modules
- Must be able to obtain New Mexico liquor server license & Food Handlers Certificate
- Smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the companys choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.
- Work weekends and evenings.
Essential Mental Functions:
The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Display strong verbal and written communication skills.
- Proven ability to handle conflict situations.
- Must be a detail oriented, organized individual with the ability to multi-task.
- Must have the ability to understand procedures and gaming regulations and adhere to them.
- Must have the ability to read, analyze and interpret basic instructions furnished in written, oral or diagram form.
Essential Physical Functions:
The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the position, the employee is frequently required to stand, walk, bend, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear.
- Must present self in a well-groomed, professional appearance.
- The employee must be able to lift up to 25 pounds.
- Must be able to work at a fast pace.
- Must be able to handle stress effectively.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used
- POS
- Standard commercial coffee shop equipment.
- Smartphones, computers, laptop computers, and other traditional office equipment as required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees duties are performed indoors in a climate controlled non-smoking environment.
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