Job Description
Position Summary
A Bellman, also known as a Bellhop, is responsible for providing exceptional customer service to hotel guests by assisting with luggage, providing information about hotel amenities and local attractions, and ensuring a pleasant stay.
Essential Duties and Responsibilities
Greet Guests: Welcome guests upon arrival and assist them with their luggage.
Escort Guests: Guide guests to their rooms and explain room features and hotel amenities.
Provide Information: Offer information about hotel services, local attractions, and dining options.
Assist with Transportation: Arrange transportation for guests, such as taxis or car rentals.
Maintain Cleanliness: Ensure the lobby and other public areas are clean and organized.
Deliver Items: Deliver messages, packages, and room service orders to guest rooms.
Handle Requests: Assist with special requests, such as arranging transportation or making restaurant reservations
Qualification
A Bellman, also known as a Bellhop, is responsible for providing exceptional customer service to hotel guests by assisting with luggage, providing information about hotel amenities and local attractions, and ensuring a pleasant stay.
Essential Duties and Responsibilities
Greet Guests: Welcome guests upon arrival and assist them with their luggage.
Escort Guests: Guide guests to their rooms and explain room features and hotel amenities.
Provide Information: Offer information about hotel services, local attractions, and dining options.
Assist with Transportation: Arrange transportation for guests, such as taxis or car rentals.
Maintain Cleanliness: Ensure the lobby and other public areas are clean and organized.
Deliver Items: Deliver messages, packages, and room service orders to guest rooms.
Handle Requests: Assist with special requests, such as arranging transportation or making restaurant reservations
Qualification
- High school diploma or equivalent.
- Experience: Prior experience in a customer service role is preferred.
- Skills: Excellent communication and interpersonal skills, ability to lift and carry heavy luggage, friendly and professional demeanor.
- Knowledge: Familiarity with local area attractions and restaurants.
- Flexibility: Ability to work varying shifts, including weekends and holidays.
- Ability to lift and carry luggage weighing up to 100 lbs.
- Ability to stand and walk for extended periods.
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