Business Continuity and Crisis Management Specialist

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Purpose of the Job

Delivery, management, and improvement of the Business Continuity and Crisis Management Program to support the companys business needs.

Essential Job Functions & Responsibilities

LEVEL 1 - Performs job functions under close supervision or peer review
* Partner with leadership, subject matter experts, and management to develop detailed and comprehensive business continuity plans for each functional area.
* Provides training and awareness communications and oversees the execution of continuity and response plans in the event of a business disruption.
* In response to a crisis or any other type of business interruption, supports company leadership by aiding crisis management and incident response teams in the coordination and execution of all business continuity plans and related activities.
* Coordinate business continuity plan exercises
* Maintain the corporate crisis management plan and coordinate associated annual training exercises
* Provide expertise and support to management and business functional areas, as requested, when a business disruption occurs
* Responsible for maintaining open and effective communication with all areas of the company related to the Business Continuity Program for assistance and problem resolution.
* Develop Business Continuity Program documentation; maintain documentation in a complete, timely and available state.
* Document lessons learned for actual incidents and exercises, and tracking of training
* Assist business units with assessment of potential business impact, definition of critical, and time-sensitive functions.
* Design, development, and documentation of work area (business function) business continuity plans.
* Coordinates with external consultants to perform the assessment function
* Maintain compliance with any regulatory requirements related to business continuity and crisis management including but not limited to the Department of Insurance and Financial Institutions, URAC, NCQA, CMS, ISO, NIST and HIPAA

LEVEL 2 - Performs job functions with general supervision
* Performs regular reviews and updates to all program activities to identify areas of opportunity for improvement and enhanced operational resiliency.
* Develop schedules for training / awareness for business partner associates.
* Coordinate development of business unit schedules for annual business continuity documentation maintenance and update, exercises, and independent review and validation.
* Report the business continuity status of business units to senior management.
* Works with the business units to assist in providing recovery requirements for new systems/applications.
* Maintain policies and procedures for the Business Continuity Program function.
* Develops and maintains schedules for business continuity awareness for business partners
* Educate workforce members on business continuity practices for home and work through individual training, Intranet articles, etc.
LEVEL 3 - Performs job functions with minimal supervision
* Performs and evaluates business impact analyses and risks assessments: develops program policies, plans and procedures and coordinates testing and exercise activities.
* Conducts reviews, analyzes requirements, recommends strategies and writes and updates and updates business continuity plans as required.
* Develops an in-depth understanding of the business processes, assets, facilities, responsibilities, regulatory requirements and interdependencies of the organization.
* Be familiar with the latest business continuity trends and technological advancements and industry trends.
* Analyze and interpret crisis events to anticipate potential and plausible outcomes
* Determine critical business processes and establish resources required for the successful resumption of business operations in the event of a disaster
LEVEL 4
* Responsible for the development of staff, providing the necessary training to assist in staff development in regards to enterprise resiliency.
* Provide logistical and subject matter expertise support in the assessment, development, implementation and revision of business continuity and crisis management programs and plans.
* Develops policies, procedures, templates, standards, and documentation in support of deployment, management, and sustainability of the program.

ALL LEVELS
* Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
* The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
* Perform all other duties as assigned.
* Participate in on-call duties

Qualifications

Required Qualifications
Level 3 Level 4
6-8+ years experience in business continuity or crisis management
3-5+ years experience in project management
1-3+ years experience in information systems, security and/or complianc
1. Required Education
* High-School Diploma or GED in general field of study (All Levels)
2. Required Licenses
* N/A
3. Required Certifications
* Professional certification (BCI)

Preferred Qualifications
1. Preferred Work Experience
* 10 years of experience in business continuity, emergency management, computer technology and/or information systems (All Levels)
* 5 years of experience in project management (All Levels)
2. Preferred Education
* Bachelors Degree in Business, Emergency Management, Computer Science, Information Systems, or related field (All Levels)
* Emergency management and\or disaster preparedness. (All Levels)
3. Preferred Licenses
* N/A

Competencies

Required Competencies
1. Required Job Skills (Applies to All Levels)
* Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
* Intermediate PC proficiency
* Intermediate proficiency in spreadsheet, database and word processing software.
* Experience in using business continuity planning applications and emergency notification systems.
* Intermediate knowledge of Microsoft Applications and Suites, Windows Server, and Microsoft SQL databases.
* Basic knowledge of Microsoft SharePoint, Microsoft Teams and its security levels.
2. Required Professional Competencies (Applies to All Levels)
* Strong analytical skills to support independent and effective decisions
* Strong verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
* Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
* Perseverance in the face of resistance or setbacks.
* Effective interpersonal skills and ability to maintain positive working relationship with others.
* Adaptable, innovative, and detail oriented
* Strategic thinking
* Analytical knowledge necessary to generate reports and presentations based on available data and then make decisions based on reported data and feedback provided
3. Required Leadership Experience and Competencies
* Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. (Applies to Levels 2 - 4)
* Build synergy with a diverse team in an ever changing environment. (Applies to Levels 3 - 4)

Preferred Competencies
1. Preferred Job Skills (Applies to All Levels)
* Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones
* Advanced PC proficiency
* Experience in using business continuity planning applications and emergency notification systems.
* Advanced knowledge of Microsoft Applications and Suites, Windows Server, SharePoint, and Microsoft SQL databases.
* Intermediate knowledge of Microsoft SharePoint and its security levels.
2. Preferred Professional Competencies (Applies to All Levels)
* Advanced systems research and analysis expertise
* Ability to build lesson plans and deliver lessons to junior team members.
* Solid project management skills
* Solid technical ability and problem solving skills
3. Preferred Leadership Experience and Competencies (Applies to All Levels)
* Mentor junior team members on the concepts of business continuity and crisis management

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank You

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.