Care Coordinator Assistant

Steward Health Care is the largest private, tax-paying physician-led health care network in the United States. Headquartered in Dallas, Texas, Steward operates 35 hospitals in the United States and the country of Malta that regularly receive top awards for quality and safety. The company employs approximately 42,000 health care professionals. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, over 7,900 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.

The Steward Health Care Network includes 5,000 physicians across 800 communities who help to provide more than 12 million patient encounters per year. Steward Medical Group, the company's employed physician group, provides more than six million patient encounters per year. The Steward Hospital Group operates hospitals in Malta and nine states across the U.S., including Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.

The Care Coordinator Assistant is responsible for care coordination for members who require a comprehensive approach to immediate and/or ongoing care of their complicated and/or catastrophic medical illness. The Care Coordinator Assistant receives direction from the Care Coordinator as to their specific job duties on a daily basis. They document interactions with and on behalf of the member throughout service delivery including, but not limited to: care plans, progress notes, correspondences, and authorizations.

Key Responsibilities:

• Identify patients who have had a recent transition of care and assist with follow up and discharge and/or further access to care needs.
• Contacts patients to make follow up appointments for Wellness visits and other follow up care. Manages other lists of patients that need to be contacted for visits within the clinics.
• Document the various quality measures (HEDIS, CQMs, Core Measures, etc.) that are missing for that patients medical condition or age at the direction of the Care Coordinator.
• Assists in identifying members through the reports from the health plans regarding those patients that are high utilizers of ERs or Urgent Care Centers and identify ways to decrease inappropriate utilization.
• Provide supportive services to patients when scheduling appointments and transportation.
• Consult Case and/or Disease Manager with the payer if the patient is in need of ongoing care coordination, at the direction of the primary care provider.
• Help ensure that gaps in care, service and data collection are addressed.
• Maintains professional and appropriate communication and behavior with patients, co-workers, physicians, and vendors.
• Maintains HIPAA confidentiality at all times.

KSA's

• Knowledge and experience with Microsoft Office products
• Strong interpersonal communication skills
• Strong organizational skills

Minimum Requirements:

• Undergraduate degree
• Clinical background
• One to three years in a managed care (may accept clinic experience as a case manager)
• Three to five years experience interfacing with patients on care needs
• Undergraduate degree

** This position is located in Mesa, AZ**

Benefits Offered

We have many plans with various deductibles, which can cover individuals or families so you can customize a plan that will work for you! Steward Health Care works with Blue Cross Blue Shield of Massachusetts to provide affordable health insurance for our employees. Our Health Plans Highlights are:

• • Deductibles will not apply to services provided by a Steward provider (Tier 1).
  • Office visits copays will be $0 when a member uses a Steward Provider (Tier 1).
  • Mental Health and Substance Abuse office visits will be $0 for all In-Network providers (Tier1, Tier 2, and Tier 3).

Other Benefits provided:

Dental, Vision, Health Care Savings Account, Life Insurance, Short Term and Long Term Disability, Tuition Reimbursement, Paid Time Off, and more.

Physical Requirements:

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral tools