AllHealth Network

Littleton, Colorado, United States

Care Navigator

Posted over 1 month ago

Job Description

Can you join AllHealth Network? Yes you can - if you're excited by the thought of working with over 400 colleagues, 18,000 clients, being valued for the work that you do and can embrace the mission of the organization, which is to provide is to enhance quality of life for individuals and families in our community through compassionate, integrated behavioral health services.

We are hiring for a Care Navigator to work at our Center point location to support with housing. This person will be responsible for timely appointments, link clients to housing resources and prevent clients from becoming homeless. This is a full-time position, working 40 hours a week between Monday - Friday, 8-5PM.

Hourly Rate: $20 - $23 an hour

Goals and Objectives:

  • Assist with client caseloads to help increase capacity by managing inactive, and disengaged client appointments and communication
  • Communicate with care providers to improve caseload management and schedule availability
  • Administratively track and manage inactive caseloads for clinical providers




Duties and Responsibilities:

  • Extract Excel based data reports from the electronic health record on a weekly basis.
  • Organize, filter and develop tracking mechanism for interventions around caseload management.
  • Communicate with Central Access, Clinicians, Medical Providers, Supervisors and Managers regarding status of caseloads and client needs.
  • Based on the direction of the clinical team and/or AllHealth Network policies and procedures, complete administrative update and closing of client charts.
  • Schedule and cancel client appointments based case management reports and client communication.
  • Participate in telephonic communication with clients regarding their engagement in treatment. Complete and manage written communication with clients regarding patient status for receiving care at AllHealth Network. Assist with care coordination tasks such as appointment monitoring and facilitating communication with providers and other care team members.
  • Document all interventions in the electronic health record.
  • Assist BHC with caseload management for those clients identified as needing disposition as a result of disengagement clinical and non-clinical interventions and support.
  • Maintain a caseload of disengaged clients who have been identified as needing outreach. Scrub and update caseload reports on a daily basis to achieve client engagement in care or discharge from services. .
  • Perform administrative support for programs including but not limited to: medical record/chart review, documentation of patient information, review and assignment of cases to clinical staff.
  • Participate and contribute to departmental meetings, supervision and other meetings, as needed, to ensure cohesive department operations.
  • Enhance professional growth and development through participation in specialized training and other informal learning experiences.
  • Follow all AllHealth Network policies and procedures.
  • Complete all required trainings as listed in Relias Learning within required timelines.

Perform other duties as required within the scope of the position and the experience, education and ability of the employee.

Key Technical Skills and Knowledge:
Education:

  • HS Diploma or equivalent, with Peer Certification or
  • Bachelors in Social or Human Services field

Experience:

  • One year of experience in a customer service or healthcare related field such as a hospital, home health provider, community-based agency preferred but not required.

Skills/Knowledge:

  • Possess excellent customer service skills, strong organization skills, flexibility in responding to multiple demands, able to complete routine work with minimal direction from supervisor.
  • Ability to operate PC-based software programs including high level proficiency in Word, Excel and other computer based systems.
  • Understanding or a willingness to learn care coordination and case management related service functions (i.e.: outreach and engagement, community resources, discharge planning, referrals, insurance/payer).
  • Communicate effectively in written and oral communication with health care team, clients and families.
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