Case Manager

Location: Las Vegas, NV

PRIMARY FUNCTIONS

The HOPWA Case Manager provides comprehensive medical case management and supportive services to a broad spectrum of persons living with HIV/AIDS and their families. The HOPWA Case Manager assists clients and their households with obtaining and maintaining housing, ensures access and adherence to medical care, and assists with providing supportive services. The HOPWA Case Manager position is a full-time, no more than 40 hours/work week non-exempt position.

SPECIALIZATIONS

Knowledge/Experience/Skills

• Knowledge of Navigating HIV/AIDS diagnoses.
• Two years case management experience working with people with substance abuse and/or mental health issues.
• Knowledge of supportive housing programs and issues related to homelessness.
• Experience working with Clark County human service providers.
• Effective oral and written communication skills.
• Proficiency with database systems.
• Strong organizational skills.
• Capable of problem solving and working independently.
• Excellent interpersonal skills, sensitivity to cultural and personal diversity.
• Bilingual (English/Spanish).
• Proficiency with Microsoft Office

Customer Service Skills:

• Comfortable working with diverse communities and clients in a tactful and empathetic manner.
• Ability to work with the complex demands of customers and to resolve customer problems and concerns.

Mathematical Skills:

• Knowledge and ability to conduct income calculations to determine applicant program eligibility
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages.
• Understand mathematical concepts related to HUD Income Limits.

Reasoning Ability:

• Ability to identify problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions and deal with several abstract and concrete variables.
• Ability to take decisive action.
• Ability to use solid organization and time management skills.

MINIMUM QUALIFICATIONS

• Appropriate fingerprint/background clearance.
• Bachelors Degree or formal studies in Psychology, Social Work, Sociology, Family/Consumer Sciences, Child Development, Substance Abuse, mental health, human services, Education, Criminology, Counseling, and Therapy or equivalent work experience preferred
• Must have access to reliable transportation and valid NEVADA Drivers License.

Equipment and Software:

Computer with Internet and E-mail capabilities; Projection Equipment, Telephone, Facsimile and Photocopier. Knowledge of Microsoft Office including: Word, Excel, PowerPoint, Outlook and Publisher. Knowledge of current virtual platforms such as, TEAMS, ZOOM, GOOGLE Meet, etc.

Certificates, Licenses and Registrations:

• TBD

JOB RESPONSIBILITIES AND COMPETENCIES

• Provide a range of client-centered services to support persons living with HIV/AIDS in obtaining or maintaining primary medical care and housing through:

1. initial assessment of service needs including Self-Sufficiency Matrix;
2. development of a comprehensive, individualized service plan;
3. coordination of services required to implement the plan;
4. client monitoring to assess the efficacy of the plan;
5. periodic re-evaluation and adaptation of the plan as necessary; and
6. Client-specific advocacy and/or review of utilization of services.

• Conduct assessment of all clients requesting Short Term Rent, Mortgage, and Utility (STRMU) assistance and process requests for STRMU assistance.
• In collaboration with the client, develop a service plan which outlines goals so clients receiving STRMU assistance can achieve long term housing stability.
• Complete data entry for STRMU in the Homeless Management Information System (HMIS) database.
• Responsible for assisting walk-in clients with basic needs and linking walk-in clients to appropriate services at CPLC NEVADA or in in the community.
• Assist with determining types of housing assistance clients will receive in conjunction with the CPLC NEVADA Housing Team.
• Actively participate in weekly/biweekly program meetings.
• Conduct home visits to assess and support client and/or identify unmet needs and institutional visits as applicable.
• Attend and participate in treatment team meetings with medical providers and network with other agency and community service providers to secure appropriate, quality services for agency clients.
• Ensure housing participants understand their tenancy/participation agreements, their rights and obligations as participants, and their CPLC NEVADA client rights and responsibilities.
• Maintain timely and accurate documentation of all client contact.
• Serve as member of LUCES, working in close coordination with the additional case management and housing teams.
• Attend organization staff meetings.
• Comply with CPLC NEVADA employment and quality assurance policies and procedures.

General Duties & Responsibilities:

• Document customer interaction. Use professional standards as they apply to privacy and confidentiality while documenting customer information.
• Document the scope of the problem and maintain statistics on outcomes of assistance provided
• Create customer hard copy file and promptly input new client data into a program CMS, an electronic database containing client counseling information.
• Add counseling information after each additional counseling session or client event.
• Provide prompt response to client requests.
• Perform regular follow up with clients and servicers.
• Periodically review files with office management
• Build relationships with other local HOPWA and/HIV service providers to develop referral sources.
• Assist with other outside counseling and teach or assist with financial education workshops and crisis budgeting classes as needed.
• Attain and maintain required counseling certifications.(if applicable)
• Maintain up-to-date information on additional emergency housing related resources
• Participate in outreach activities aimed at marketing programs and services
• Other duties as assigned.

JOB DEMANDS

• Ability to travel statewide as needed.
• Ability to communicate clearly and effectively both verbally and in writing.
• Able to present operational information to personnel at all levels.
• Able to identify and recruit potential funding & collaborative sources.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear. The employee frequently is required to use hands and fingers to handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. The employee is regularly required to drive.

CONTINUOUS EDUCATION

Employee will be expected to participate in continuous learning, competency building and maintenance of competency skills.

TYPICAL WORKING CONDITIONS

Work is performed in structured environments.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change

ACCOUNTABILITY

I have read this job description, understand it and am able to perform the essential duties and responsibilities and meet the job qualification requirements of the position. In addition, I have had the opportunity to discuss the job description with my supervisor.