Cash Operations Supervisor

Location: Steward Medical Group - West

Posted Date: 9/15/2021

POSITION SUMMARY:
This position is responsible for providing leadership and subject matter expertise in timely and accurate cash posting, processing, and balancing activities related to third party remittances. The Cash Posting Supervisor reports to the Cash Operations Manager for Steward Medical Group.

KEY RESPONSIBILITIES:

• All other duties as assigned.
• Managing and approving the staffs time in Kronos.
• Maintain strict confidentiality and adheres to all HIPAA guidelines/regulations.
• Monitors Cash Ops Manager Hold Worklist, Refund Worklist and Unpostable Dashboard to identify trends, increases and aging claims/unpostables to assign each staff for resolution and escalation to Management/Athena as needed.
• Review Daily Metrics, Productivity with Cash Operations Specialist to effectively assign the work appropriately.
• Conducts Audits to identify training opportunities.
• Monitors all Cash Ops Inboxes (Central, East & West Divisions) to ensure requests are handled timely and escalated as appropriate.
• Submit all RDU Files to Cognizant, resolve Cognizant exceptions & inbox items efficiently, approve Payment Proposals and complete EFT Funding Request accordingly.
• Identify and work with management to resolve problems in CBO processes and when appropriate, initiate changes to prevent future problems.
• Assist in establishing long- and short-term unit goals and objectives to support department and corporate strategic plan.
• Maintain professional competency, according to department policies, procedures and protocols.
• Maintain a repository of knowledge required to train new Cash Operations Specialist including manuals, tip sheets and other materials.

REQUIRED KNOWLEDGE & SKILLS:

• Associate Degree or higher.
• 2 years minimum experience in hospital billing with specific payer(s) subject matter expertise.
• Demonstrated ability to supervise teams or groups of colleagues.
• Experience with patient accounting systems, billing/claim submission software required. Specific athenaNet, Cerner, Next Gen, ECW and/or Meditech experience a plus.
• Possess ability to investigate, analyze and in coordination with management, resolve departmental issues.
• Possess ability to work efficiently and accurately, and to organize and plan work.
• Possess flexibility and adaptability to work additional hours and to work under stress.
• Ability to establish and maintain effective working relationships and communicate clearly with customers both within and outside of Steward.
• Highly detail oriented and well organized; ability to multitask.
• Ability to utilize Microsoft Office & Excel programs.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

• 4 years minimum experience in medical group billing with cash posting, processing or reconciliation experience.
• Demonstrated ability to manage teams or groups of colleagues.
• Experience with patient accounting systems such as athenaNet, Cerner, Next Gen, ECW and/or Meditech is a plus.
• Possess ability to investigate, analyze and in coordination with management, resolve departmental issues.
• Possess ability to work efficiently and accurately, and to organize and plan work.

Steward Health Care is the largest private, for-profit health care network in the United States. The company is owned and led by a management team of Steward physicians. Headquartered in Dallas, Texas, Steward employs more than 40,000 health care professionals and operates 35 hospitals across the United States and in the countries of Malta and Colombia which regularly receive top awards for quality and safety. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, more than 7,000 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.

The Steward Health Care Network includes more than 5,000 physicians across 800 communities who help to provide more than 12 million patient encounters annually. Steward Medical Group, the company's employed physician group, provides more than six million patient encounters per year. The Steward Hospital Group operates hospitals in Malta, Colombia and nine states across the U.S., including Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah. For more information, visit www.steward.org.

Steward Health Care is an Equal Employment Opportunity (EEO) employer, Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

Additional Information

Steward Medical Group is taking additional necessary preparations to ensure patients can receive compassionate care in safe, carefully managed environment with confidence and without fear.

Our Safe and Ready program consists of a rigorous [three-point] standard ensuring patient safety, confidence and convenience.

1. Any COVID-19 related care takes place in designated areas away from other patients and their families.
2. A stringent cleaning policy has been implemented throughout our facilities.
3. A strictly controlled visitor and mask policy is required for patient and colleague safety.