Center Support Assistant - CSO

POSITION SUMMARY

The Center Support Assistant duties and responsibilities include providing administrative support to ensure efficient operation of the corporate office. Supports leadership and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Ability to effectively communicate via phone and email ensuring that all duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected.

EXPECTATIONS

Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence.

OUR CORE VALUES

• Excellence
• Integrity
• Sustainability
• Respect
• Compassion

ESSENTIAL SKILLS AND EXPERIENCE

• High school diploma or GED or greater from an accredited institution AND greater than one (2) years experience in a clerical or administrative role
• Excellence in customer service
• Excellent time management skills and ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• Microsoft Office skills (Word, Excel, PowerPoint)
• Attention to detail and problem solving skills
• Strong organizational and planning skills

NONESSENTIAL SKILLS AND EXPERIENCE

• Evidence of valid Arizonas drivers license and current auto insurance
• Demonstrated experience as an Advocate for Health Care or Human Rights
• Fluency in a language in addition to English (Spanish preferred)

POSITION REPONSIBILITIES/ESSENTIAL

• Greeting and providing general support to staff, clients and visitors
• Screens/greets all persons (i.e. patients, visitors, vendors, and staff) entering the health centers by using a touchless thermal scanner while wearing the appropriate Personal Protective Equipment (PPE)
• Ensures completion of COVID-19 Screening Log as necessary
• Follows all proper guidelines and procedures for any person who has an unsatisfactory temperature or response to screening questions
• Maintains patient, visitor, staff confidentiality in compliance with HIPAA
• Must be able to perform all job duties in a safe manner while following all company policies and procedures
• Maintain and organize the public areas (lobby, meeting rooms, etc.), mailroom, and other shared areas within the corporate office
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Organize and schedule meetings and appointments
• Maintain meeting room, conference line, and vehicle reservation calendars
• Coordinate meeting room set up
• Place and track catering orders
• Provide parking validation for guests and vendors
• Receive, sort and distribute the mail
• Accept and distribute all deliveries
• Ensure operation of office equipment; calling for repairs as needed
• Assist in the preparation of regularly scheduled reports
• Contribute to team effort by assisting other corporate departments in a variety of tasks
• Other duties as requested or assigned

PCMH

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcares written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelantes legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance, and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.