Central Office Assistant - Human Resources

EMPLOYMENT VALUE PROPOSITION: Mental Health Center of Denver provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

COMMITMENT TO DIVERSITY & INCLUSIVENESS: The Mental Health Center of Denver values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

COMMITMENT TO PAY EQUITY: Mental Health Center of Denver is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

Learn what it is like to work at the Mental Health Center of Denver:

STARTING SALARY: $20.19/hr - $23.31/hr

POSITION SUMMARY: Answer, assess needs, and properly direct for all incoming calls; greet and assist all visitors to company headquarters. Assist Human Resources team with assigned tasks and projects. Provide other support to HR team and occasional support to other central office departments as needed.

ESSENTIAL JOB FUNCTIONS:

• Create positive experience for visitors, people receiving services, and employees through professional conduct and customer service at the front desk. Ensure front desk and lobby area are welcoming, aesthetically pleasing, safe, and friendly for all guests.
• Assist HR team with scanning, filing, and file maintenance of personnel-related documents including the electronic storage and management of records.
• Audit and help keep employee and benefits files in compliance.
• Provide clerical assistance and support as needed by the HR department and occasionally other central departments. Assist with projects, packets, correspondence, filing, mailings, and communications, and other various administrative duties.
• Coordinate the organizations Way To Go employee recognition program and training of site coordinators.
• Maintain HR related InSite pages maintain up-to-date content on the organizations intranet.
• Receive and screen HR office and central office telephone communications ensuring callers are directed to the appropriate destination in a timely fashion. Assist with communications involving other company-wide or building-wide information.
• Schedule and coordinate meetings and rooms.
• Maintain each consumer's and employees right of confidentiality and privacy.
• Help to maintain and update resources manual for Dickenson front desk.
• Understand, support, adhere to, and help enforce safety protocols for the front desk and building to help ensure a safe environment.
• Be generally available to assist with team needs.
• Maintain a trauma informed environment of wellbeing.
• Perform other duties as assigned.

EDUCATION: Minimum of high school diploma or equivalency. Some college or post-high school education preferred.

EXPERIENCE: Minimum of one year previous related office, administrative assistant, and/or customer service experience required. Experience with Laserfiche, UltiPro, MS Office, InSite preferred.

SKILLS AND COMPETENCIES:

• Knowledge or ability to learn and practice trauma informed principles and practices.

• Flexibility in moving from task to task
• Exemplary customer service, professional appearance and demeanor, effectively interact with public and consumers while maintaining composure during stressful situations.
• Good attendance - as this is a front-desk role, where the employee must be present to effectively perform the job duties.
• Self-direct, think critically and problem solve
• Ability to prioritize multiple tasks
• Ability become proficient in a variety of software including but limited to: MS Outlook, Word, PowerPoint, Insite, Laserfiche, UltiPro, etc.
• Type 60 WPM, computer experience with email, database/spreadsheets, scanning, word processing, and similar programs.
• Experience answering and handling phone calls via a multiple-line phone system.

SUPERVISORY RESPONSIBILITIES: None

MACHINES AND EQUIPMENT TO BE USED: Computers, scanners, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.

TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, bending and reaching. May require lifting up to 40 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment.