Cartwright School District #83
Phoenix, Arizona, United States
Classified Information Technology Technician 2
Job Description
INFORMATION TECHNOLOGY TECHNICIAN 2
JOB GOAL
Installs, maintains and supports the Cartwright School District networked devices associated with technology software, hardware and peripheral equipment. Provide technical assistance, either on the phone or in person to all stakeholders. Install, repair and maintain computers, printers, projectors and special systems such as phones, intercoms, and audio/visual systems.
QUALIFICATIONS
Associates Degree or completion of work related to the systems assigned
Minimum 3 years IT Department experience, Call Center, Help Desk or related field
troubleshooting telecommunications/security/alarm systems or equivalent
combination of education and experience.
Possesses good verbal and written communication skills
A+ and Net+ Certifications or equivalent experience
Strong customer service skills in responding to requests for services
Good organizational and administrative skills in an IT environment
Proficient in the use of standard office software
Ability to establish and maintain a productive working relationship with the school sites, support staff and product vendors.
PERFORMANCE RESPONSIBILITIES
Answers the Help Desk line and provides over the phone basic problem
determination and resolution
Performs triage for more complex problems
Creates work orders for complex cases, routes the work orders to appropriate staff.
Provides technical support, troubleshooting, repair and installation of audio/visual
systems, intercoms, computers, devices, software and peripherals
Responds to calls for assistance; travels to work sites; assesses, diagnoses,
analyzes problems and troubleshoots and tests alternative methods for support and
connectivity
Configures software, hardware and operating systems. Changes out hardware,
software on site or brings into shop when indicated.
Travels to user sites to install and configure software and hardware to include
training users on operations of new equipment and software and troubleshooting
reported problems.
Performs inventory and tracking of all information technology items
Maintains files, records and databases of maintenance logs, work orders, supply
inventory, materials and tools utilized in the support of the workstations.
Installs, configures and maintains peripheral technology equipment.
Performs others tasks and duties as assigned.
KNOWLEDGE AND SKILLS:
Knowledge of applicable Federal, state, county and city statutes, rules, regulations,
policies and procedures.
Knowledge of applicable Cartwright School District and departmental policies and
procedures.
Knowledge of principles of computer and server hardware, software applications and
peripherals utilized in the District
Knowledge of basic electronics and their components
Knowledge of technical journals and manuals utilized in the installation and
maintenance of networked computers and devices
Knowledge of operation and maintenance of tools and equipment used in computer
installation, repair and maintenance.
Skill in performing systems analysis and customizing computer software to meet
user needs.
Skill in installation of operating systems, software and respective updates and patches.
Skill in analyzing, diagnosing, troubleshooting and implementing corrections and solutions for computer systems and problems. To include diagnosing and solving problems.
Skill in providing support services for a variety of computer operations and hardware
to meet user needs.
Skill in Maintaining and repairing technology devices, hardware and software
Skill in establishing and maintaining effective working relations with co-workers,
vendors, students, parents, the general public and others having business with the
school district.
Skill in operating a personal computer utilizing a variety of software applications.
Physical Requirements:
Positions in this class typically require: stooping, reaching, pulling, lifting, talking, hearing, seeing, and repetitive motions.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
TERMS OF EMPLOYMENT
Reports To: Director of Information Technology
Supervises: None
Term: Employment is for twelve months
Benefits: As approved by the Governing Board
Deadline for Application: Open Until Filled
Contact Person:
Cartwright School District #83
Haidee Ruiz, Human Resources
(623) 691 3915 Fax (623) 691 4079