Clerk / Scheduling Coordinator

Position Summary:

The Scheduling Coordinator summary of duties included but are not limited to: coordinating practice inquiries, scheduling appointments, answers telephone, greets patients, and prepares patient charts for new and existing patients, performing reception duties to maintain correct patient information, performing patient discharge duties to include collection of co-pays, co-insurance and deductibles from current or previous visits, accepts and pre-registers patient reservations from physicians offices for outpatient procedures, surgeries, etc., and assists with the insurance verification and treatment authorization processes.

Key Responsibilities:

• Identifies potential previous patient history before processing data.
• Prepares charts on new patients, updates charts for existing/returning patients. Pulls charts and review for messages.
• Verifies patient billing information to include: Responsible party, current address, telephone number, insurance carrier, etc. Copies insurance cards completely.
• Generates/prepares charge tickets for patients scheduled or added on.
• Files all patient related information accurately and timely.
• Assists patient with authorization to release medical records.
• Collects co-pays, deductibles, co-insurance, etc. or past due balances.
• Balances cash received at the end of each day and reports as directed. Checks, summarizes, and totals all charge tickets at end of each day. Posts charges and payments on the day of service as time permits. Puts patient sign in sheet and charge tickets into an envelope and takes to Billing/Collections clerk for processing.
• Assists with other clerical functions as needed or requested.
• Answers all phone calls promptly and courteously. Takes messages accurately and completely. Ensures that callers placed on hold are attended to promptly.
• Enters information into computer system using established criteria.
• Initiates appropriate levels of communication with patients and physicians offices to obtain missing details on patient accounts.
• Calls/Faxes designated pre-certification or prior authorization number to obtain authorization for payment of services rendered.
• Initiates phone calls with insurance companies to acquire authorizations.
• Maintains professional and appropriate communication and behavior with patients, co-workers, physicians, and vendors.
• Maintains HIPAA confidentiality at all times.

Preferred Qualifications:

• High School diploma or equivalent
• Knowledge of medical terminology preferred
• One (1) to three (3) years experience as a scheduler in a medical office preferred

Benefits Offered

We have many plans with various deductibles, which can cover individuals or families so you can customize a plan that will work for you! Steward Health Care works with Blue Cross Blue Shield of Massachusetts to provide affordable health insurance for our employees. Our Health Plans Highlights are:

• • Deductibles will not apply to services provided by a Steward provider (Tier 1).
  • Office visits copays will be $0 when a member uses a Steward Provider (Tier 1).
  • Mental Health and Substance Abuse office visits will be $0 for all In-Network providers (Tier1, Tier 2, and Tier 3).

Steward Health Care is the largest private, for-profit health care network in the United States. The company is owned and led by a management team of Steward physicians. Headquartered in Dallas, Texas, Steward employs more than 40,000 health care professionals and operates 35 hospitals across the United States and in the countries of Malta and Colombia which regularly receive top awards for quality and safety. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, more than 7,000 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.

The Steward Health Care Network includes more than 5,000 physicians across 800 communities who help to provide more than 12 million patient encounters annually. Steward Medical Group, the company's employed physician group, provides more than six million patient encounters per year. The Steward Hospital Group operates hospitals in Malta, Colombia and nine states across the U.S., including Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah. For more information, visit www.steward.org.

Additional Information

Steward Medical Group is taking additional necessary preparations to ensure patients can receive compassionate care in safe, carefully managed environment with confidence and without fear.

Our Safe and Ready program consists of a rigorous [three-point] standard ensuring patient safety, confidence and convenience.

1. Any COVID-19 related care takes place in designated areas away from other patients and their families.
2. A stringent cleaning policy has been implemented throughout our facilities.
3. A strictly controlled visitor and mask policy is required for patient and colleague safety.