Job Description
Job Description
This position provides leadership to ensure Operational Excellence in tracking of Operations activities related to Information Technology, Project Intake and Management, while delivering the desired results within the agreed upon time frame and budget. Maintaining a living database to intake, prioritize, budget, fund and track to completion is the key focus. As an individual contributor, this colleague may occasionally oversee contractors or junior members of the team. This position coordinates the requests of cross unit teams that can include Customer Care, Mail Services, Clinical Ops, IT/TI, Adjudication Strategies, and other corporate organizations. This position will own problem analysis, solution validation, risk management, issue resolution/escalation and processes. This position is responsible for interfacing and communicating directly with Senior Managers from all different areas of the company. This position may generate/maintain/support the standard tools and processes used by the Service Operations team.
Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 158,300
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
8+ years of relevant PBM Operations Experience
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- Strong Leadership skills
- Consultative, facilitative, and have strong negotiation skills
- Excellent verbal and written communication skills
- Ability to make sound operational decisions in a fast-paced environment
- Ability to prioritize and multi-task in a high stress environment
- Analytical and problem solving skills
- Ability to employ quality improvement techniques
- Project management skills
- Technical aptitude
- Client facing experience
- Able to present complex topics either in person or over the telephone
- Confident and comfortable in working/presenting to VP level management
- Proficient in working with Microsoft Excel from a financial budget perspective
Education
Bachelors Degree; comparable work experience will be considered.
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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