Client Support Specialist I

Position Summary:

The Client Support Specialist is responsible for answering the office switchboard (consisting of multiple incoming lines), greeting client or visitors and directing them to the appropriate staff, and for providing clerical and intake support necessary for the effective provision of services to clients. Punctual attendance is mandatory in this position as continuous front desk and phone coverage is critical to daily operations.

Essential Job Functions:

Opens and maintains the switchboard as scheduled.

Retrieves any messages left overnight with the answering service.

Answers all incoming calls promptly and courteously including scheduling, rescheduling or verifying client appointments in the NextGen Healthcare Information System.

Greets visitors and directs them to appropriate staff or notifies the appropriate staff as needed.

Updates client demographics in NextGen Healthcare Information System.

Scans documents and files them appropriately in clients chart in the NextGen Healthcare Information System.

Serves as back up for the Intake Scheduler when needed.

Directs calls to the appropriate staff.

Takes messages and forwards those messages to the appropriate staff. Messages will be complete and legible with accurate phone numbers, correct names and contain all pertinent information received from the caller.

Screens calls as necessary for the Management staff.

Collects all pertinent information from referral sources including, but not limited to psychological evaluations, psychiatric evaluations, school reports, medical reports, and reports from other treatment programs.

Obtains missing information from referral source via telephone inquiry.

Schedules client appointments with Psychiatrist or other professionals, and places reminder calls of appointments.

Posts outgoing mail daily and prepares it for delivery to local post office.

Retrieves incoming mail; opens, stamps received, and distributes to staff.

Assists in various office procedures; i.e. copying, faxing, typing.

Safely and effectively monitor client activities.

Attends and participates in all required meetings.

Performs work and represents AzCA in accordance with our mission, vision and values and Foundations for Success.

Maintains consistent attendance and punctuality to provide consistency in serving clients.

Performs other duties as assigned, which are consistent with the general responsibilities of the position.