Chicanos Por La Causa, Inc.

Phoenix, Arizona, United States

Client Support Specialist

Posted over 1 month ago

Job Description

PRIMARY FUNCTIONS

The client support specialist is responsible for the daily operations of the facility, to include oversight of the safety and well-being of clients on the Corazon campus.

MINIMUM QUALIFICATIONS:

  1. Must meet the criteria for a Behavioral Health Technician; one or more criteria below must be met:
  1. Master's degree or bachelor's degree in a field related to behavioral health
  2. Registered nurse
  3. Physician assistant who is not working as a medical practitioner
  4. Bachelor's degree and at least one year of full-time behavioral health work experience
  5. Associate's degree and at least two years of full-time behavioral health work experience
  6. High school diploma or high school equivalency diploma and credit hours of post-high school education in a field related to behavioral health completed no more than four years before the date the individual begins providing behavioral health services and two years of full-time behavioral health work experience or four years of full time behavioral health work experience
  7. Licensed as a practical nurse, according to A.R.S. Title 32, Chapter 15, with at least two years of full-time behavioral health work experience.
  1. Experience working in a residential setting
  2. Knowledge of behavioral health systems and community resources
  3. Ability to work with unique populations such as seriously mentally ill, homeless, and/or justice connected men.
  4. Must be responsible and reliable
  5. Must be capable of dealing with crisis situations
  6. Must conduct themselves in a professional manner
  7. Possess good written and verbal communication skills.
  8. Must be able to pass a drug test upon hire and adhere to the CPLC chemical use policy.
  9. Must have or obtain within 30 days of hire: CPR/First Aid Certification, CPI certification, AZ Fingerprint Clearance Card, current TB test.
  10. Possess an Arizona Drivers license, vehicle insurance and ability to be covered under
  11. CPLCs policy.

JOB RESPONSIBILITIES & COMPETENCIES

  • Completes intakes and orientation of new clients.

  • Responsible for the safety of the property and residents to include monitoring all areas of the campus.

  • Provides recovery focused support of all clients

  • Ability to work with unique populations

  • Active member of a multi-disciplinary team

  • Monitors and enforces program policies and procedures.

  • Responsible for documenting client activities throughout the entire day in the electronic health record.

  • Checks for client attendance at mandatory meetings and any other pertinent observations.

  • Locks doors, windows and secures facility at designated curfew each night.

  • Records the absence or presence of each client during the designated census count times.

  • Documents any incidents that may occur on the facility and reports the incidents to their immediate supervisor to be addressed.

  • Wakes up clients each morning and monitors clients during work therapy.

  • Coordinates and directs transportation of clients, goods and services.

  • Implements phone, fire, disasters, and medical crisis procedures as required.

  • Attends and documents in-house group meetings, as requested.

  • Consults with the on-call supervisor or other designee for client and program related needs

  • Supports all areas of the program as requested to ensure the campus remains safe, and program needs are met.

  • Other duties as assigned

JOB DEMANDS

Ability to communicate clearly and effectively both verbally and in writing. Able to present operational information to personnel at all levels.

CONTINUOUS EDUCATION

Employee will be expected to participate in continuous learning, competency building and maintenance of competency skills.

TYPICAL WORKING CONDITIONS

Work is performed in structured environments. Must be able to be standing for long periods. Able to lift at least 25 pounds. Ability to work autonomously in a variety of job settings.

ACCOUNTABILITY

Reports to and is supervised directly by the Clinical Lead however, does receive shift oversight from the Lead Client Support Specialist as applicable. Employee is also accountable for understanding and complying with CPLC policies and procedures.

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