Clinical Operations Support Staff

Summary

Employee will Screen all clientele for appropriateness of services. Schedules and coordinated intake slots with clinical staff, answers questions for all new clientele on a walk-in and phone call basis. This is an entry level position in the COSS service area. Level I will operate under direct supervision performing routine and repetitive tasks.

Duties

1. Receive all incoming referrals, performs intakes, and process all required intake paperwork to register client.

2. Compile, maintain, retrieve, and file all medical records to ensure completeness, availability, and timeliness.

3. Provide customer service to all scheduled and walk-in appointments, answer telephone operate switchboard, handle requests, and transfer calls to appropriate staff.

4. Process correspondence to other agencies, staff and clients in accordance with the policies and procedures related to confidentiality.

5. Schedule clinical and financial appointments for all clientele including their responsibilities to pay set fees.

6. Input verified information pertinent to intake and appointment scheduling into appropriate fields of the computer database.

7. Verify information collected from clients and other sources for accuracy and completeness.

8. Perform clerical duties as necessary

9. Other duties as assigned.

Requirements

Training and Experience

High school graduate or equivalent

1 year of work experience.

Valid Arizona Driver's License

Prefer experience with mental health and/or special populations, must be familiar with medical terminology.

We offer a competitive wage that includes shift differential and bilingual differential pay for some positions, as well as the below generous benefit packet for full-time employees.

• Medical, dental, vision insurance.
• Flexible spending Accounts
• Health savings account with employer contribution.
• 403b retirement account
• Tuition reimbursement up to $5200 per year (accessible after first 90 days of employment).
• Allowance added to pay to supplement additional benefits in the amount of 2% of salary the first year and increasing every 2 years.
• 15 days of PTO in the first 2 years, increasing by an additional 5 days every two years.
• 10 paid holidays.
• Short-term & Long-term Disability.
• Bereavement Leave

Application Instructions

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If you experience technical difficulties with our recruiting site, email hrmail@lafrontera.org or call (520) 838-5540 with specific technical error information.

La Frontera Arizona, Inc. is an Equal Opportunity Employer. We do not discriminate in hiring or in any other term, condition, or privilege of employment with regards to race, color, national origin, age, ancestry, religion, disability, sex, gender, gender identity, sexual orientation, marital status, familial status, or any status protected by law or regulation. It is our intention that all qualified applicants and employees be given equal opportunity and that hiring and other employment-related decisions are based on job-related factors.

Thank you for considering LFAZ as an employer!