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Core Values & Expectations:
- Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you dont know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities:
- Greet guests and provide prompt, courteous and friendly beverage service in the bar and lounge.
- Stock supplies used in preparing alcohol and non-alcohol beverages.
- Build personal first name relationships with as many guests in the casino as possible.
- Maintain an orderly, clean and well-stocked service area.
- Additional duties may be assigned.
Minimum Requirements:
- Preference is given to qualified Santa Ana Tribal members.
- High school diploma or GED.
- New Mexico liquor servers license.
- Ability to communicate in a clear and concise manner.
- Six months to one-year job related experience/training or equivalent combination of education and experience may be substituted.
- Multicultural and bilingual experience preferred.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the companys choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license.
Essential Mental Functions:
The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Display strong verbal and written communication skills.
- Ability to handle conflict situations.
Essential Physical Functions:
The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the position, the employee is frequently required to stand for extended periods of time, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.
- Must regularly lift and /or move up to 20 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 50 pounds.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used:
- Traditional beverage service equipment
- Handheld radio
- POS
- Smartphone
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees duties are performed indoors in a climate controlled non-smoking environment. |
