COLLECTIONS SPECIALIST SR

Collections Specialist Sr

Arizona State University

SBS Collections

Campus: Tempe

65717BR

Job Description

Student Business Services seeks a Collections Specialist Sr. to perform a variety of collection job functions requiring initiative and independent judgment to support the goals and objectives of Student Business Services. This position will also provide student support and handle inquiries pertaining to student account information.

Salary Range

$18.08 per hour

Close Date

02-March-2021

Essential Duties

Initiate in-house collection activities for past due student accounts receivable and Perkins loan balances for the University by phone, email, and/or letter writing.

Assure compliance with Federal, State and Institutional guidelines.

Research and analyze accounts prior to initiating debtor contact as well as on demand account research as customers inquire about their past due account balances.

Advocate on customers' behalf when charge appeals are initiated, including continual follow-up activities and customer advisement of appeal outcome.

Advise student of available re-payment options and possible university services suspension.

Determine when in-house collection efforts have been exhausted and assist in the preparation of accounts for outside collection agency assignment.

Create on-line account comments to ensure proper documentation of collection efforts utilized to either secure payment or recommend collection agency assignment.

Minimum Qualifications

Five years of related collection experience; OR, Bachelor's degree in Business Administration or related field AND one year related experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

Experience in working with Microsoft Office applications (i.e. Word, Excel, Outlook).

Experience with PeopleSoft Student Financials.

Evidence of effective verbal and written communication and organizational skills.

Experience in Interpreting and analyzing Federal regulations.

Experience in collecting customer debts.

Experience working in a customer service driven university environment.

Experience in assisting customers on the phone and in person.

Experience in accounts receivable processing and recording.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.

Required to stand for varying lengths of time and walk moderate distances to perform work.

Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.

Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

Clearly communicate in person, over the phone and through email to perform essential functions.

Department Statement

Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. 

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco 

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include cover letter.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Applicant must be eligible to work in the United States; ASU Financial Services Department will not be a sponsor for this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum

qualifications? It means one year of higher education or 24 credit hours, is equal to

one year of experience. For example, a four year Bachelor’s degree is equal to four

years of experience.