Commercial Loan Consultant

Who we are

Shellpoint Mortgage Servicing (SMS) is one of Americas top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

A Commercial Loan Consultant is a seasoned collector who is responsible for all collections and loss mitigation work outs on new and existing portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.

Responsibilities:

• Receive and review loan information

• Contact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts through the use of manual calls, an automated dialer, and by utilizing the LM worklist.

• Identify and recommend optimal workout strategies based on individual borrower circumstances

• Identify and recommend assistance strategies as necessary

• Increase frequency of borrower contact based on days since last payment

• Collect documents and information related to rehab progress, and maintenance improvement requests

• Collect documents needed for Loss mitigation options.

• Work Loss Mitigation processes as a SPOC to assist with getting borrowers to the correct workout based on client direction and individual borrower circumstances.

• Work the shared Commercial team email boxes for Loan servicing, general inquiries, and payoff requests.

• Work the Commercial team Voicemail for return calls.

Qualifications/Skills:

• Must have mortgage experience.

• Experience in collections required

• Familiarity with maneuvering around the Internet through various skip tracing sites

• Familiarity with loan terminology, rights, and processes

• Excellent work ethic, high productivity, and attention to detail

• Superior verbal communication and negotiation skills

• Flexibility to work weekends required

• Must take the writing assessment provided

• Ability to multitask is required

• Superior typing and computer skills required

Compensation/Bonus/Incentives:

• Competitive pay

• Monthly bonuses payouts

• Additional incentives based on business needs

Educational Requirements:

• High school graduate, college degree preferred but not required

Benefits
* Three weeks PTO (paid time off) for vacation and sick days.
* Paid holidays.
* Medical, dental, vision, life, and pet insurance.
* Short- and long-term disability insurance.
* Adoption- and tuition-assistance programs.
* 401k matching program.
* Performance-based annual bonuses.
* Advancement opportunities

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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