Job Description
PBX operators are responsible for answering a high volume of calls, both external and internal, and routing them to the appropriate department while practicing excellent customer service. PBX is also responsible for alerting staff to emergency codes within the hospital and following proper protocol for those codes
Summary:
Operates switchboard console and routes calls to the appropriate person or location. Performs multiple tasks related to business office operations. Responsible for monitoring all fire and gas alarms, generators, blood bank alarms, Women's Center fire alarm and panic alarms. Responsible for all code alarms (Codes Blue, Red, White, Silver, Pink, and Grey, RST, Bat Activation, and Disaster Procedures. Operates public address system, auto-call, or other systems of bells or Ascom phones to call hospital employees and physicians.
Northwest Medical Center is comprised of a 300-bed hospital, three urgent care facilities, a freestanding emergency center and a large physician group, offering you a variety of settings in which to work. Every location is dedicated to providing safe, quality patient care, but more than that is the commitment to employees. It strives to provide a culture of teamwork, respect and appreciation for all staff, whether they care for patients directly or work in a support role. With employee appreciation celebrations throughout the year, opportunities for growth and the satisfaction that you are part of a hospital leading the way with accessible, convenient healthcare in Tucson, Northwest is a great place to work. NMC is accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor priority referral Protected Veterans requested.