Job Description
Job Description
Community Health Care Workers (CHW) serve the community as a bridge between the member (community) and the healthcare system (providers) through outreach and education. By providing these services, CHWs help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties to become more acculturated with each other. This position will work under the direction of a designated professional.
Required Qualifications
-High School Diploma or G.E.D.
-Louisiana CHW certification or by the National Community Health Worker Training Center at the time of hire or within 12 months of hire.
-As this position requires in the field visits, a valid driver's license, auto insurance and access to reliable transportation is required
Preferred Qualifications
-1-2 years experience providing clinical services; experience in community/outpatient setting preferred. Community Health Worker Certification or equivalent training and experience preferred.
-Experience in serving the Medicaid Populations in urban or rural environments with familiarity of local formal and informal resource networks preferred.
-Preferred skills: Mental Health First Aid, Trauma Informed Care, HIPPA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.
-Meet all requirements set forth by local state i.e. first aid, CPR, TB screen, etc.
-Experience using a computer including the use of Excel and Electronic Health Records.
-Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings.
-Exceptional organizational and interpersonal skills, with attention to detail required.
-Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment.
-Able to influence medical care providers as needed to adjust interventions based on members cultural, ethnic, or religious preferences.
-Requires the ability to travel to multiple office locations and home locations,
-Occasional weekend hours may be required.
-Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
-Knowledge of formal and informal community agencies and resources. Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services.
-Ability to communicate medical information to health care professionals and care coordinators over the telephone.
-Requires flexibility to work in situations in which the working conditions are unknown, as environments and situation of patient homes may vary.
Education
-Completed and approved CHW/Promotora certification program.
-High School Diploma or G.E.D.
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Community Health Care Workers (CHW) serve the community as a bridge between the member (community) and the healthcare system (providers) through outreach and education. By providing these services, CHWs help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties to become more acculturated with each other. This position will work under the direction of a designated professional.
Required Qualifications
-High School Diploma or G.E.D.
-Louisiana CHW certification or by the National Community Health Worker Training Center at the time of hire or within 12 months of hire.
-As this position requires in the field visits, a valid driver's license, auto insurance and access to reliable transportation is required
Preferred Qualifications
-1-2 years experience providing clinical services; experience in community/outpatient setting preferred. Community Health Worker Certification or equivalent training and experience preferred.
-Experience in serving the Medicaid Populations in urban or rural environments with familiarity of local formal and informal resource networks preferred.
-Preferred skills: Mental Health First Aid, Trauma Informed Care, HIPPA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.
-Meet all requirements set forth by local state i.e. first aid, CPR, TB screen, etc.
-Experience using a computer including the use of Excel and Electronic Health Records.
-Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings.
-Exceptional organizational and interpersonal skills, with attention to detail required.
-Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment.
-Able to influence medical care providers as needed to adjust interventions based on members cultural, ethnic, or religious preferences.
-Requires the ability to travel to multiple office locations and home locations,
-Occasional weekend hours may be required.
-Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
-Knowledge of formal and informal community agencies and resources. Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services.
-Ability to communicate medical information to health care professionals and care coordinators over the telephone.
-Requires flexibility to work in situations in which the working conditions are unknown, as environments and situation of patient homes may vary.
Education
-Completed and approved CHW/Promotora certification program.
-High School Diploma or G.E.D.
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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