Credit Union of Colorado
Denver, Colorado, United States
Consumer Lending Manager (110095)
Job Description
General Purpose of the Position |
Responsible for the day-to-day consumer loan operations, providing leadership, guidance, and coaching to the entire Consumer Lending department. Responsible for delivering timely and efficient consumer loans to members and ensuring lending policies and procedures are aligned with the Credit Unions risk tolerance and are in compliance with State and Federal lending laws and regulations. Coordinates and ensures appropriate staff training and adherence to policies and procedures.
Develops, reviews, and maintains clear and concise procedures that ensure regulatory compliance and mitigate risk for all department functions.
Introduces lending innovations and efficiencies as well as remains updated on new consumer products. Analyzes business needs and develops efficient processes to support member financial requests and credit union loan growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES. Responsible for quality, quantity, accuracy, and timeliness of work produced by employees
- Manages consumer lending team in achieving the highest levels of member satisfaction.
- Analyzes and identifies member needs and effectively promotes and cross-sells products and services that benefit the member.
- Proactively generates new loans, share growth and membership business.
- Ensures the safety and security of Credit Union employees, property, and member information according to Credit Union guidelines.
- Responsible for establishing and maintaining effective, professional business relationships with members. Ensures members requests and questions are promptly resolved. Handles members complaints. Makes recommendations for improvements.
- Provides reports and analytics as necessary to ensure the success of achieving Credit Union goals and objectives
- Adherers to operational, regulatory, and security requirements while minimizing losses.
- Establishes segregation of control and duties for department.
- Contributes to and support a positive, highly efficient, and productive environment that values team members who have a commitment to excellence and an extremely high level of member service standards.
- Acts as primary liaison between branches, and other vendors.
- Ensures product and process changes are supported by the teams.
- Reviews and recommends improved operating policies and procedures and ensures the proper implementation and maintenance of approved changes.
- Continuously reviews ways to streamline the consumer loan processes to increase efficiency, decrease turn-times and implements approved recommendations for improvement.
- Recommends enhancements and additional services to increase consumer products and member satisfaction
- Liaising with Member Solutions to assist as needed on buy backs and hardship loan requests.
- Manages all general ledgers for loans in process, CUDL, GAP, AFG, and GAP.
- Acts as primary source of information and support for other departments and branches on issues regarding consumer loan processing, underwriting, closing, and funding.
- Monitors loan pricing and other competitive factors in the marketplace; design strategic price approach to meet competition effectively given limitations set by the Asset Liability Committee.
- Applies extensive knowledge of loan products in maintaining the loan core processing system specifications.
- Provides excellent service by demonstrating courtesy and personal concern for members and co-workers needs and follows-up to ensure those needs are met.
- Works closely with varying levels of management both internally and externally
- Supervises the Member Lending Supervisors and Consumer Underwriters. Carries out managerial responsibilities in accordance with the credit union's policies and applicable laws. Responsibilities include:
- Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Makes appropriate staff developmental and pay recommendations
- May be required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act.
Requirements |
EDUCATION AND EXPERIENCE
Bachelors degree (B.A.) from four-year college or university (experience may be substituted for education), minimum five years hands-on experience in consumer origination/processing/underwriting. Candidate must have proven management experience directing consumer lending employees. Understanding and experience working in indirect underwriting and markets.
OTHER SKILLS AND ABILITIES
Ability to operate standard office machines
Knowledge of Regulation B, Regulation Z, and the indirect auto loan market.
Ability to apply oral and interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is typically required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee continually is required to talk and hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
Core Competencies |
MEMBER FOCUSED
Seeks and uses first-hand member information to improve products and services. Acts with the member in mind. Is never satisfied.
COOPERATION AND TEAMWORK
Can inspire and motivate entire units or organizations. Blends people into teams when needed and leverages individuals strengths. Willing to balance support for organizational initiatives over own department needs. Can be counted on to exceed goals successfully.
DECISION QUALITY
Conveys a sense of urgency for arriving at a decision, when appropriate. Has an opinion, takes a stand. Is able to build upon others ideas and facts to form a better decision.
PROBLEM SOLVING
Seeks opportunities for different and innovative approaches to addressing problems while prioritizing urgent issues. Brings issues to closure. Challenges and supports decisions of direct reports through coaching to the best outcome.
ACTION ORIENTED
Overcomes procrastination through execution. Places a top priority on getting results.
ADAPTABLE
Embraces and drives change. Assists others through transitioning to a new state. Is self-aware of areas of opportunity and strengths.
INNOVATION
Creates an environment that encourages innovative solutions or improvements and fosters experimentation for the benefit of the members. Recognizes and rewards those who take initiative with new approaches and act in a creative manner. Assesses, manages, and takes calculated risks to achieve goals. Constantly looks for ways to improve products, processes, and infrastructure of the organization to enhance employee and member benefit. Stays abreast of current and future trends both in and outside of industry to forecast and build future business vision including on-going evaluation of future directions and associated risks.
STRATEGIC AGILITY
Thinks/plans strategically. Understands the organizations vision, mission, and goals and can articulate to others. Defines/owns vision/purpose and aligns ideas to inspire others to follow. Looks to the future and adjusts strategic actions and goals based on anticipated future state.
LEADING COURAGEOUSLY THROUGH VISION AND VALUES
Makes decisions and acts in ways consistent with our core values; demonstrates the courage to do what is right despite personal risk or discomfort. Challenges others to make tough choices. Communicates a compelling and inspired vision or sense of core purpose and makes the vision sharable by everyone.
MARKET KNOWLEDGE & COMPETITIVE MINDSET
Knows the basics of the market and business context. Aware of local and national competitors. Understands the similarities and differences of our business model to other financial institutions. Brings forth ideas to keep our business competitive.
FISCAL RESPONSIBILITY
Fosters an environment that encourages fiscal responsibility. Maintains and applies a general understanding of financial management principles to ensure decisions are fiscally sound and responsible. Prepares and manages the budget for area of responsibility. Uses cost-benefit thinking to align priorities. Identifies cost effective approaches. Brings forward any financial concerns to the attention of Senior Management.
We are an Equal Opportunity Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity/Religion/National Origin