Job Description
This position may be "Remote" - 5 days At-Home if you have been employed with Extra Space for 6+ months and do not reside within the SLC, Utah area.
This position may be "Hybrid" - 3 Days In-Office & 2 days At-Home after 90 days of training if you have never been employed with Extra Space and are located in the SLC, Utah area.
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Primary Responsibilities
Personally facilitates training and coaching experiences (both onsite and remote) for new-hire classes and ongoing training for existing agents
Monitors the effectiveness of training of employees using individual or group performance results
Collects feedback on sessions from attendees to use for future improvements to content and presentation
Contributes to new training program design and existing program enhancements
Develops and creates lesson plans and training aids
Job Specifications
Strong communication and organizational skills
Oral and written communication skills
May specialize in particular subject matter, training program, or function
Education and Experience
High School Diploma or GED or equivalent required. Associates Degree or greater preferred.
2+ years experience in sales or customer service roles, prior mentorship experience strongly preferred
Previous training/facilitation experience strongly preferred